DescriptionUniversity of Colorado | CU Denver 
School of Medicine | Department of Pediatrics 
Healthcare Program Manager | Quality Improvement Coach
Position #773330– Requisition #19811

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Department of Pediatrics has an opening for a full-time University Staff (unclassified) Quality Improvement Coach position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here. 

Nature of Work
Jobs in this career family are responsible for performing a wide range of professional duties to support the university's teaching, research and/or service missions through the provision of health and wellness services,  dealing with general, indirect patient care operations and management of healthcare services.  Functions include hospital administration, healthcare regulatory compliance, patient relations, operational services, admissions, and medical records. Includes professional assignments in medicine, dentistry, nursing, pharmacy, counseling and behavioral health, public health, dietetics and nutrition, other allied health fields, alternative medicine and therapies, and related disciplines. 

Position Emphasis
The Healthcare Program Manager/Quality Improvement Coach performs professional level work in the principles, practices, methods, and techniques of management analysis.  They formulate, drive and lead projects using process improvement methodologies, project management strategies, leadership, and change management skills to achieve improvements in either operational or clinical outcomes. They work collaboratively with multidisciplinary teams within the Department of Pediatrics, CU Medicine and Children’s Hospital Colorado to strategize, develop and achieve goals, lead teams in the use of improvement techniques and methodologies; transfers process improvement knowledge and skills to teams in the course of project execution.  

Supervision Received
The position will report directly to Andrea Loasby.   

Supervision Exercised
None

Examples of Work Performed 
An employee in this position may be called upon to do any or all of the following essential functions although these examples do not include all of the functions which the employee may be expected to perform.

1. Develops, evaluates, plans and conducts analysis of financial, operational, clinical or administrative projects in collaboration with management. Defines the scope of work, purpose, goals and objectives, time frames, and resources requirements of the project. Engages and influences internal and external stakeholders as participants and owners of the processes being improved.

2. Effectively assesses organizational needs, objectives and challenges and formulates appropriate program and project improvement strategies in collaboration with assigned areas to support internal clients in achieving business results that are aligned with organizational strategy, mission, vision and values.

3. Demonstrates advanced data management abilities and assessment of organizational problems, researches best practices, trends, and historical and current data, including but not limited to related laws, policies, procedures, methods, and practices; develops the collected and relevant data into meaningful formats to facilitate data analysis and review.

4. Develops data collection plans; conducts measurement system analysis and analyzing, interpreting and summarizing data sets to support root cause analysis and to demonstrate improvement.  Establishes appropriate control plans; analysis of existing policies, procedures and practices. Explores possible alternatives or solutions.

5. Leads, facilitates, coordinates and provides project management for operational or clinical process improvement teams. Acts as a team leader and role model to other team members including coaching, training, monitoring, assisting with goal setting and managing the flow of day-to-day operations. 

6. Develops proposals and recommendations based on research and analysis; determines the impact of proposed changes or recommendations and the effects to the division or department. Presents findings and recommendations to management staff; provides analysis of budget implications for proposed recommendations; seeks support and approval of proposed recommendations. 

7. Completes projects using established continuous improvement tools and methodologies to identify objectives and metrics, report identified savings and results, and imbed sustainability plans. Follows established practices for documentation, provides technical assistance to staff during implementation, as required makes modifications to ensure the successful completion of the project or study. Prepares written reports that summarize research, analysis, recommendations, and implementation strategies.

8. Maintains positive working relationships with supervisors, colleagues, and other stakeholders to obtain cooperation and support in assigned projects or studies.

9. Performs other related duties as assigned.

Salary and Benefits:
The salary range (hiring range) for this positon has been established at $66,389 - $84,446. 

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
  
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. 

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

QualificationsMinimum Qualifications:

• A bachelor's degree in health administration, business administration, management, finance or a directly related field from an accredited institution
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
• 2-3 years of professional experience in administrative, management and operational analysis work
• 2-3 years of experience managing Medicaid (or Medicare) payment reform initiatives
• The position requires extensive, diverse and progressively responsible experience, including direct responsibility for managing population health efforts including, but not limited to, Primary Care Payment Reform, Enhanced Clinical Partner duties and Upper Payment Limit project management.

Conditions of Employment:

• Must successfully pass a 10-panel drug test through Children's Hospital Colorado
• Must be willing and able to pass a national criminal and sex-offender background check

PLEASE NOTE: Candidates may be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• Experience working in a pediatric practice or in a clinical setting 
• Formal process improvement training

Competencies:

• Ability to communicate effectively, both in writing and orally. 
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Advanced Microsoft Excel and data analysis skills.
• Ability to effectively manage several competing priorities.

Job Category: Health Care
Primary Location: Aurora
Schedule: Full-time
Posting Date: Dec 21, 2020
Unposting Date: Ongoing