Student Services Administrator (7376U), Berkeley Law 13966
Student Services Administrator (7376U), Berkeley Law 13966 About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: January 1, 2021
UC Berkeley's School of Law is one of the nation's great centers for legal education, ever exploring and pushing new intellectual boundaries while tackling urgent, real-world issues. The law school is also known for its vibrant and engaged community of students and scholars who are committed to providing leadership and making a difference on problems of local, national and global import. Currently ranked among the top law schools in the country, the School of Law has ambitious development goals as it looks to continue producing leaders in law, government, and society.
The Office of Student Services at Berkeley Law provides a wide range of support to the law school community, which includes over 1,200 students in four degree programs: JD, Phd, LLM, and JSD. This individualized support includes academic advising, personal support, programming, and accommodations. In addition to counseling individual students, Student Services works with the Student Association of Berkeley Law (SABL) and over 100 student organizations, supporting their activities including conferences, workshops, and community-building events. The office is also responsive to faculty referrals and inquiries about students, usually when the student is struggling. Student Services presents myriad programs throughout the year, including Orientation, Commencement, Mindfulness, Bar Exam Workshops, Affinity Group Leader meetings, and other academic programming for students. Student Services is also responsible for scheduling and facilitating midterms and exams for over 200 classes each semester.
The Student Services Administrator reports to the Senior Director of Student Services and works closely with the Dean of Students. The Administrator has responsibility for performing the day-to-day administrative services and operations of the unit. This involves a wide range of responsibilities. The Student Services Administrator is the front-line response person for student and faculty inquiries and program event planning. The position answers and triages numerous inquiries from students, staff, and faculty on a daily basis, identifying crisis situations to be addressed quickly. The position is responsible for processing all of Student Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors. The position ensures that Student Services consistently complies with law school and campus financial policies. The position creates two publications and maintains the Student Services website for the School. The Administrator also creates listservs and school-wide videos for Student Services. This position is on the front lines of student contact, functions with frequent interruption, and must have the ability to remain calm during stressful situations. The Administrator manages the student organization registration process, updates the student organization handbook, and runs the Student Association at Berkeley Law (SABL) election. The position also analyzes and processes complex payments on behalf of student organizations, including purchase orders and honoraria.
GENERAL ADMINISTRATION FOR STUDENT SERVICES
- Provides front-line customer service and answers inquiries from students, faculty, staff, and the general public.
- Maintains calendar for Dean of Students.
- Assists with a variety of correspondence to students.
- Maintains lost & found items, schedules collection of remaining items by Goodwill or other organizations.
- Works with Student Association of Berkeley Law (SABL) on various issues, including working closely with the Treasurer to facilitate the reimbursement of students.
- Calendars and coordinates various larger meetings with students and faculty for the Dean of Students.
- Orders all supplies for the office.
- Maintains database of student organizations.
- Updates student organization handbook.
ACCOUNTING & BUDGET ADMINISTRATION
- Administers a defined operational program or activities which may include some of the following functions: finance, facilities, space and event planning, student services, communications, informational technology or safety.
- Responsible for processing all of Student Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors.
- Manages payments to vendors on behalf the office and student organizations, ensuring necessary approvals
- Develops and maintains budget: tracks spending for the Student Services and Registrar's chart strings; runs reports and provides budget information to the Dean of Students to make informed decisions about spending and budget planning, such as assessing costs related to larger events that may exceed budget.
- Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems and vendor concerns.
- Ensures that Student Services consistently complies with law school and campus financial policies.
EVENT PLANNING AND PUBLICATIONS:
- Plays an essential role in planning student orientations, as well as the annual commencement ceremony.
- Serves as lead in planning the logistics of other Student Services events throughout the academic year.
- Plans the fall Student Activities Fair.
- Plays an essential role in planning Admitted Students Weekend events.
- Produces the yearly Berkeley Law Facebook, which includes all students' photos taken at orientation.
- Publicizes Student Services events throughout the year.
- Oversees the production of the Berkeley Law Planner.
- Compiles materials for various programs and awards.
- Plans and oversees exam breakfasts for students.
- Creates and maintains website.
- Develops videos for Student Services to send to the community.
- Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluation of current and proposed services, etc. to evaluate which services should be used, whether they will work for our purposes, and the costs involved; analyzes whether certain services should be provided to students and the resources needed from our office to make it happen.
- Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
- Conducts trends analyses and helps develop resulting recommendations.
- Participates in professional development and training opportunities.
- Works on other administrative duties as assigned.
- Ability to think creatively and independently on concepts requiring advanced analytical skills.
- Thorough knowledge or the ability to quickly develop an understanding of the organization, including its mission, vision, goals, policies, and infrastructure; strong knowledge of current affairs and issues in higher education.
- Computer proficiency in Microsoft Office and common desktop/web applications, including Excel and Word, Google G-suite applications with the ability to learn new systems.
- Thorough knowledge of a variety of administrative operations activities such as risk management planning and website design and maintenance.
- Excellent interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills to communicate effectively with all levels of staff, faculty, alumni, students and external constituencies.
- Strong skills in short term planning, analysis and problem-solving and customer service.
- Strong skills to stay abreast of trends and new directions in technology and the ability to incorporate those advancements appropriately.
- Ability to work with sensitive information, use discretion, and maintain confidentiality.
- Ability to use sound judgment in responding to issues and concerns.
- Ability to provide excellent customer service when interacting with a diverse community and the general public.
- Ability to make recommendations for business process improvements and handle complaints and requests in a professional and calm manner.
- Ability to effectively organize and execute numerous projects with interruptions in a fast-paced environment.
- Ability to organize calendars and address competing priorities.
- The ability to maintain decorum and a high degree of quality communication between the various constituents served.
- Strong problem-solving, analytical, and organizational skills with the ability to multi-task and pay close attention to details, with a goal of achieving high quality outcomes and high level of accuracy.
- Solid written/oral communication skills and an ability to understand a broad range of information about the organization and give information about the same over the phone and in person.
- Ability to prioritize work effectively; exercise appropriate initiative; demonstrate proper perseverance and follow through; and display sound judgment.
- Ability to establish and maintain effective working relationships and be an effective team-oriented member of the unit.
- Ability to function effectively with frequent interruptions in a busy environment while maintaining a pleasant and respectful demeanor and providing attention to detail.
- Prior administrative and/or office management experience.
- Bachelor's degree in related area and/or equivalent experience/training.
- A minimum of 3 years of professional work experience.
- Prior experience in student services is strongly preferred.
- Prior event planning experience.
- Specialized knowledge of University policies and campus procedures or the ability to learn quickly.
- Knowledge of UC Berkeley administrative procedures and campus systems or the ability to learn quickly.
- Pro-active, self-starter working style.
Salary & Benefits
This is a non-exempt, biweekly paid position. Hourly pay range is $29.00- $30.00, commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This is a full time (M-F; 40 hours/week) career position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=13966&PostingSeq=1
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