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Manager, ERP Program

Austin Community College
Austin, TX

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Job Details

Position Information
Service Center
Typically Monday - Friday 8 am to 5 pm
Salary Commensurate Upon Experience.
FLSA Status:
Reports To:
Director, IT Project Management Office (PMO)
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.
Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job

Responsible for end-to-end program management that encompasses all projects and initiatives related to the implementation of a new Enterprise Resource Planning (ERP) platform, including verification and validation and will be responsible for coordinating, monitoring, controlling and communicating all relevant program level activities to all appropriate stakeholders.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Interfaces with external vendor partners responsible for delivering the final software product and systems integration consulting services necessary for the successful implementation.
  • Coordinates projects and activities related to the program including but not limited to business requirements gathering, testing and implementation of various modules of the selected platform.
  • Acts as the business relationship manager for the various internal organizational groups and representing the program to all appropriate stakeholders.
  • Establishes work plans and staffing for project activities, iterations or phases, and arranging for recruitment or assignment of project personnel as needed.
  • Provides leadership and motivation to project team members throughout the program lifecycle and conferring with project staff to outline work plans.
  • Acts as the primary liaison between external partners and internal stakeholders during all phases of the project.
  • Works with project managers, overseeing the closing of all related projects and the closing of the entire program including access removal, test environment decommissioning, documentation and "lessons learned".
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Supervisory principles, practices, and methods. Strong knowledge of project & program management methodologies, processes and procedures. Knowledge and understanding of the key areas that typically fall under the purview of a major ERP systems including finance and HR. Knowledge and understanding of Student Information Systems (SIS) within an ERP system. Sound understanding of IT concepts including, but not limited to, System Development Life Cycle (SDLC), iterative development/delivery, systems integration, data cleansing, data migration, verification and validation. Knowledge of instructional resource technology and terminology along with knowledge of higher-education practices, policies and procedures. Budget & resource planning knowledge and experience. Experience with risk identification, risk mitigation/contingency planning, tracking and escalation/resolution.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Maintaining an established work schedule. Maintaining confidentiality of work-related information and materials. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Providing technical leadership for administrative systems. Interfacing with executive management regarding large administrative systems upgrades. Assessing and prioritizing multiple tasks, projects, and demands. Establishing and maintaining effective working relationships. Strong relationship building, negotiation and facilitation skills. Strong skills with project management software and other work productivity tools. Experience providing direction, coaching or mentoring to junior project manager and/or project team members.Technology Skills

    Use a variety of spreadsheet, word processing, database, and presentation software. Use query and control languages, programming languages, and database systems.Required Work Experience

  • Three years related work experience.
  • Preferred Work Experience

    Eight or more years of related work experience in mid-sized to large organizations of moderate to high organizational complexity. Four or more years of hands-on complex program management experience. Two or more years of experience with hands-on project management managing all aspects of projects from initiation to close. Three or more years managing projects or programs related to ERP implementation.Required Education

  • Bachelor's degree.
  • Special RequirementsLicenses/Certifications; Other

    Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.Other Preferred Qualifications

    Ten or more years of business unit facing experience, with sensitivity and commitment to business problem solving. Five years' experience successfully managing complex and risky programs end-to-end. Five years' experience as a program manager in a similar capacity with specific end-to-end ERP implementation experience. Three or more years working in a higher-education environment using or implementing a modern ERP solution. Experience leading projects in the following areas is highly desirable:
    • Data migration
    • Finance/Accounting, Human Resources
    • Higher-Education Student Information Systems (SIS)

    Physical Requirements

    Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  • Information for This Posting Only

    This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.


    The Austin Community College District is the primary gateway to higher education and training for residents in eight Central Texas counties. ACC is among the fastest-growing community colleges in the country, providing access to valuable programs and services that change lives and benefit communities.

    Mission and Vision

    The Austin Community College District values and respects each individual student. We promote student success and improve communities by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in the eight-county service area. Community colleges have a diverse, four-part mission:

    • General education and academic transfer
    • Workforce education
    • Foundation programs to get students college-ready
    • Lifelong learning (Continuing Education)


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