Engineer, Senior Systems

Employer
Austin Community College
Location
Austin, TX

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Administrative Jobs
Technology, Analysts & Programming

Job Details

Position Information
Location:
Service Center
Hours:
Typically Monday - Friday 8 am to 5 pm
Salary:
Salary Commensurate Upon Experience.
FLSA Status:
Exempt
Reports To:
Sr Manager, PMO Portfolio Manager
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile


Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.
Our Mission


The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion


ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job


Designs and develops integrated solutions through tools, processes and procedures to facilitate the cost effective delivery of services or fielding of products. Performs testing and integration, maintenance and escalated problem resolution of systems, subsystems and components.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.


  • Installs, configures, and maintains the administrative college wide server operating systems.
  • Ensures operating systems and applications throughout the college are up-to-date by evaluating and pushing patches onto systems as needed.
  • Analyzes, diagnoses, and resolves problems associated with server hardware, storage systems, backup systems, operating systems and applications software; coordinates with vendor software or hardware support to resolve system problems.
  • Designs, implements, and maintains security levels to restrict and block unauthorized access to servers and services.
  • Provides input with developing policies and standards for the connectivity, accessibility, and security of the administrative computer system.
  • Collaborates with developing policies and standards for the connectivity, accessibility, and security of the administrative computer systems.
  • Maintains and upgrades servers, hardware, software, and operating systems.
  • Keeps current with the latest technology; regularly attends technical training in order to maintain technical expertise.
  • Designs and develops integrated solutions to meet business requirements or enhance performance.
  • Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations.
  • Analyzes potential systems investments and prepares supporting documentation for recommendation(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
  • Provides escalated technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
  • Analyzes and resolves program support deficiencies and conducts testing to enhance performance.
  • Conducts moderately complex projects or phases of significant projects; coordinates the efforts of technical support staff in the performance of assigned projects.
  • Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Develops and implements training tools and documentation.
  • Provides technical consultation on current and proposed systems to other organizations and staff within the college.
  • Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.
  • Provides work guidance to less experienced personnel.
  • Helps to train and oversee the work of other systems engineering staff.
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


    WAN and LAN technologies and protocols. Networked systems access and security guidelines and procedures. Server performance tuning and troubleshooting techniques. Current trends and information sources for managing networked server systems. Project planning and management principles. System and disaster backup and recovery procedures and techniques. IT Service Management principles such as ITIL.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


    Assessing and prioritizing multiple tasks, projects, and demands. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Maintaining an established work schedule and providing on-call assistance including some nights and weekends. Effectively using interpersonal and communications skills including tact and diplomacy. Effectively using organizational and planning skills, including attention to detail and follow-through.Technology Skills


    Installing, maintaining, modifying, and upgrading network software and hardware. Assessing systems support needs and developing and promoting effective solutions.Required Work Experience


  • Three years related work experience.
  • Preferred Work Experience


    Four or more years of experience with systems administration, systems engineering, or operating systems programming including experience with one or more of the following: Linux Servers, Windows Servers, VMWare ESXi clusters, or VMWare Horizon View VDI server environments. Experience working with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas. Experience working with one or more structured programming languages. Experience working with design principles and applications.Required Education


  • Bachelor's degree.
  • Preferred Education


    Bachelor's degree in systems engineering, computer science, management information systems, or related field preferred or equivalent combination of education, experience, and/or related certifications.Special RequirementsLicenses/Certifications; Other


    Certifications ITIL, VCP, VCAP, Linux+ (Comp TIA), GCUX (SANS GIAC) or MCS. Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.
    Physical Requirements


    Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 20 pounds.Safety


  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  • Information for This Posting Only


    This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

    Organization

    The Austin Community College District is the primary gateway to higher education and training for residents in eight Central Texas counties. ACC is among the fastest-growing community colleges in the country, providing access to valuable programs and services that change lives and benefit communities.

    Mission and Vision

    The Austin Community College District values and respects each individual student. We promote student success and improve communities by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in the eight-county service area. Community colleges have a diverse, four-part mission:

    • General education and academic transfer
    • Workforce education
    • Foundation programs to get students college-ready
    • Lifelong learning (Continuing Education)

     

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