Veterans Education Benefits, Administrative Assistant/Certifying Official

Job description

Job Title: Veterans Education Benefits, Administrative Assistant/Certifying Official
Location: Green Bay
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 602195

Department: Student Support Services

Reports To: Manager, Student Support Services

FLSA Status: Non-Exempt

Amount of Travel Required: Some travel required

Union Code: ESS

Positions Supervised: None

Salary Grade: B

Position #: 06100102

LOCATION: Green Bay Campus

STANDARD HOURS: 37.5 hours per week. Monday-Friday 8:00 a.m. – 4:30 p.m.; One late night per week; Flexibility to work other hours as needed.


*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website:

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population

Assist current and prospective veterans and family members with identifying and applying for federal and state Veteran educational benefits. Responsible for certification of enrollment information for eligible Veteran students and dependents to state and federal Department of Veterans Affairs. Provide administrative support to the Veterans’ Resource Center team.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

    Guide student veterans and dependents through the application process for state and federal veteran education benefits. Provide customer service by responding to emails and phone calls from students and prospective students with questions about the admissions process, overall VA education benefits application and certification process, payment and benefit problems, rate of pursuit calculations, and transfer of Military Credit for Prior Learning process.Responsible for certification of enrollment data through the appropriate systems, verifying that only those courses that apply to the student’s program are certified, and ensuring the college maintains compliance with all related federal, state, and college policies. Maintain accurate records and reports in accordance with state and federal guidelines. Maintain Veteran Educational Benefit Program Policy and Procedure manual. Assist with the preparation of required reports for federal and state Veterans Affairs.
  • Assist with workshops, events, and outreach activities, including student club support.
    Provide administrative support to the Veterans Resource Center including but not limited to, record-keeping, processing student forms and documents, running reports and creating correspondence, spreadsheets, oversight of budgets, ordering supplies updating website/social media and presentations.


Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Autonomy - Ability to work independently with minimal supervision.
  • Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


Education: Associate Degree in business, education or related field.
Experience: Minimum of two years of work experience related to VA education benefit programs. Experience in higher education preferred. Professional work experience with veterans, which demonstrates an understanding of and sensitivity to their unique experiences. Veterans may receive priority.

**An equivalent combination of education and work experience may be considered.

Computer Skills

Microsoft Office Suite Advanced skills preferred

Experience with student records information management system (e.g. PeopleSoft Campus Solutions) and Department of Veterans Affairs database (VAOnce) preferred.


Physical Demands



N (Not Applicable)


N (Not Applicable)


C (Constantly)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

N (Not Applicable)


N (Not Applicable)


N (Not Applicable)

Squat or Kneel

N (Not Applicable)


N (Not Applicable)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

N (Not Applicable)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)


12 lbs or less

O (Occasionally)

13-25 lbs

N (Not Applicable)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or [email protected].




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Job No:
Posted: 12/12/2020
Application Due: 2/2/2021
Work Type: Full Time