Dec 11, 2020
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: COVID-19 CONTACT TRACER #00077971
Location: Rolla
Full/Part Time: Full-Time
Job ID: 35125
Hiring Department

Student Health Services

Application Deadline

Open Until Filled

Full Time/Part Time

Full Time, Temporary, Non-benefit eligible

Monday – Friday (afternoons and evenings) and weekends


Minimum $13.00 per hour

Job Description

The contact tracing team will maintain high standards of communication and confidentiality in accordance with HIPAA, FERPA and state communicable disease laws. The contact tracing team will report to the Student Health Center.

The Contact Tracer will use a web-based surveillance system to monitor individuals diagnosed with COVID-19 and those identified as close contacts. Contact Tracers document a symptom check, refer them for testing according to established protocols and provide them with instructions for quarantine and/or isolation. Contact Tracers are required to follow all scripts, policies and procedures provided by DHSS and comply with DHSS training regarding confidential information related to personal information. The Contact Tracer reports to a Lead Contact Tracer.

Key Responsibilities:

  • Complete interview for newly diagnosed patients
  • Call contacts of newly diagnosed patients (using own telephone or cellphone)
  • Communicate with individuals being monitored throughout their quarantine or isolation in a professional and empathetic manner
  • Follow a script to inform individuals about the importance of quarantine and/or isolation.
  • Give guidance according to current protocols for when COVID-19 testing is needed.
  • Collect and record information on symptoms into state surveillance system (using own computer and electronic equipment).
  • Provide contacts with approved information about Missouri quarantine procedures, and if appropriate, refer them to testing according to protocol.
  • Maintain daily contact with supervisor.
  • Uses existing procedures to solve routine problems and perform a range/variety of tasks/activities
  • Other job-related duties as necessary.

Skills Required:

  • Strong interpersonal communication skills
  • Ability to capture information from phone interviews
  • Behave confidential and act with discretion
  • Handle sensitive information
  • Excellent communication over the phone
  • Communicate information clearly and concisely
  • Ability to enter data into assigned databases
  • Excellent relationship building skills such that they can build and maintain trust with patients and contacts
  • Attentive listener
  • Empathetic and compassionate communicator
  • Ability to take initiative
  • Reliable
  • Detail orientated

Minimum Qualifications

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Familiarity with Missouri’s geography; cities/towns/locations, local and state public health system required.

Preferred Qualifications

Bachelor's degree in Public Health, Health Education, Health Promotion or other health/education related field.


The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.

Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.


To read more about Equal Employment Opportunity (EEO) please use the following links:

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