Student Support Specialist IV - Learning Specialist, Student Affairs & Pathways (Phoenix)

Tucson, AZ
Dec 11, 2020
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



COM Phoenix Academic Affairs

Department Website Link:

College of Medicine-Phoenix


Greater Phoenix Area


435 N. 5th St., Phoenix, AZ 85004 USA

Position Highlights:

Note: Effective 01/05/2021 this requisition has been updated to reflect the remove of the furlough program.

This position provides a relationship-based model of learning support for medical and Pipeline Admissions Program students throughout all their years within the programs at the College, as well as supports these students’ overall development as life-long learners and professionals. This position will be expected to provide advanced learning and study strategies, high-stakes exam preparation, has expert command of learning theory and practice, student advocacy, and holistic learner-centered coaching support and feedback.

This position also designs and facilitates workshops focused on learning and study skills, transitioning to medical school, navigating high-stakes learning environments, and other activities that directly support students’ development as medical student learners. Other duties include, monitor progress of students and students groups, assist students in maximizing usage of institutional resources, co-direct the course for Leadership, Learning & Ethics course for Masters in Medical Studies (Pathway Scholars Program). This position works collaboratively with other members of the Student Development (SD) and Pathways Scholars Program (PSP) teams, faculty and course directors, career and professional advisors, leaders and others within and across departments to identify students in need, and also to serve all students to be successful. The position supports the oversight of peer learning programs and services and may supervise these peer tutors.

An ideal candidate will have knowledge of educational theory, experience in higher education with a focus in cognitive and learning skills and adult education.

The University of Arizona College of Medicine – Phoenixanchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of theSun. The College inspires and trains individuals to become exemplaryphysicians, scientists and leaders who are life-long learners and inquisitivescholars. We embrace professionalism, innovation and collaboration to optimizehealth and health care for all. The Phoenix Biomedical Campus embodies theUniversity’s priorities of engagement, partnership, innovation, and synergy inits world-class academic and research initiatives, with clinical facilitiesthroughout Greater Phoenix. The campus also houses the UA Colleges of PublicHealth, Pharmacy, and Nursing, as well as Northern Arizona University’s Collegeof Health and Human Services, the Translational Genomics Research Institute(TGen) and the International Genomics Consortium.

Outstanding UAbenefits include health, dental, and vision insurance plans; life insurance anddisability programs; paid vacation, sick leave, and holidays; UA/ASU/NAUtuition reduction for the employee and qualified family members; stateretirement plan; access to UA recreation and cultural activities; and more!

Duties & Responsibilities:

Educational Services & Student Support (50% of time)

  • Facilitates a safe place for students to come for a variety of issues related to their academic success including but not limited to development of learning and study skills, critical thinking, self and time management, test-taking strategies, integration of learning resources, strategies for Step 1 readiness (National Medical Exam Preparation), self-reflection, and maintaining an appropriate balance between life/school, to promote positive academic results.
  • Provides feedback and support to students based on educational theory, student-centered coaching, understanding of student needs, and current practices in learning/academic support.
  • Partners with students to develop an individualized academic plan for continual progression in programs.
  • Meets with students to provide academic coaching and learning support to assist students in the ongoing development of their learning system and academic plan for continued success.
  • Oversees extensive USMLE program/unit to increase student performance on USMLE Board exams.
  • Develops and maintains sophisticated student performance tracking system for Pipeline Admissions Programs and medical students (Academic Vitals).
  • Promotes and helps facilitate help-seeking behaviors and ongoing use of university resources.
  • Assists in the delivery of learning services. In addition, serves as a resource and support for both the Pipeline Admissions Program and Student Development Teams.

Resources, Support, & Strategic Planning (30% of time)

  • Assists Director(s) in strategic planning, establishing goals for department and ongoing success plans for all students.
  • Maintains student records in compliance with the Family Educational Rights and Privacy Act (FERPA) and keeps accurate documentation of consultations and communications as appropriate within the data management system utilized by the department.
  • Develops and delivers workshops and independent learning modules (ILMS) to enhance effective learning techniques based learning theory and evidence-based strategies. Assist the Directors and Student Development Team/Pathways Scholars Program Team in the design and delivery of faculty and staff trainings, workshops, and consultations.
  • Participates in planning, developing, and administering department budget as it relates to USMLE resources and Pipeline Admissions Program.
  • Creates curricular units/programs to improve medical students and/or PSP grades and contribute to future development and success as medical students.
  • Develops and delivers learning curriculum for the Leadership, Learning and Ethics course in the Masters of Medical Studies (PSP) program.
  • Design and implement learning tools to effectively communicate USMLE preparatory skills and requirements.
  • Manages growing cohort of students with a skilled sensitivity to students who may be at-risk academically or under-resourced for a rigorous medical school program.
  • Works with vendors as needed/directed for USMLE preparatory materials and programs to provide students with appropriate resources and scholarships.
  • Oversee ongoing programs to allow struggling medical students or PSP students to gain an alternative credit/degree.
  • Assists in interviewing, selection, hiring, training, and coaching of peer tutors-supervises peer tutors supporting the PSP.

Administrative Support for Department (20% of time)

  • Develops, maintains, and implements department policies and procedures aligned with the College goals and mission.
  • Represents the College/department/students and serves on various work groups and university committees advocating for best practices for learning and student success.
  • Acts as a liaison with the community, students, faculty, and staff in facilitating university programs.
  • Partners with admissions for appropriate pre-matriculation, PSP, and medical students matriculation decisions making.
  • Resolves problems and issues affecting students and the department, and recommends measures to improve the effectiveness and efficiency of the department.
  • Oversee MCAT preparatory activities.
  • Supports and attends student functions as appropriate (i.e., peer lead tutoring sessions, orientation, graduation, match, and etc.).

Additional duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in adult education, education, higher education, psychology, basic sciences or closely related field, or equivalent advanced learning attained through professional level experience required.
  • Minimum of 8 years of relevant work experience is typically required.

Preferred Qualifications:

• Master’s degree in adult education, education, higher education, psychology, basic sciences or closely related field.

•Demonstrates a commitment to staying current with educational theory, as well as, related practice and research.

•Ed.D./ Ph.D. degree with a focus on adult education, education, higher education, psychology, cognitive and learning skills, or a closely related field is strongly preferred.

•3 years’ of professional experience in higher education with a focus in cognitive and learning skills and adult education.

•3-5 years in higher education experience in a medical school or post-secondary professional students is highly desirable.

•Prior professional experience as an academic/learning support or learning specialist at an undergraduate or graduate school is highly desirable.



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Academic Administration

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$47,048 - 65,344 Annually, Depending on Experience

Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Student Support

Job Function:

Student Services

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

College of Medicine-Phoenix, Office of Human Resources

[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Cover Letter or Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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