Program Operations Specialist

Seattle, Washington State
Dec 08, 2020
Administrative Jobs
Technology, Other Technology Jobs
Institution Type
Four-Year Institution

Req #: 185048


Job Location: Seattle Campus

Posting Date: 12/02/2020 

Closing Info: Open Until Filled 

Salary: Salary is commensurate with education and experience. 

Shift: First Shift 

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years. 

UW Seattle’s Disability Resources for Students (DRS) is seeking a driven, motivated and equity minded professional to join our dynamic team as the Program Operations Specialist.

Disability Resources for Students (DRS) is a unit within the Division of Student Life. UW Student Life fosters a work environment that promotes balance, celebrates individuality, empowers innovation, and is grounded in teamwork, shared wins, and impact. Student Life forges and attracts leaders across an array of professional disciplines, united by a collaborative atmosphere and a passion for mission-driven work. In addition to working for an extraordinary university, Student Life employees enjoy a robust staff development culture; including skills training, leadership development, personal and professional networking opportunities, social outings, and the tools and support to chart a fulfilling career path.

DRS is dedicated to ensuring access and inclusion for all students with disabilities on the Seattle campus enrolled in our undergraduate, graduate, professional, Evening Degree and Access programs. DRS serves 4000+ students with either temporary or permanent physical, health, learning, sensory or psychological disabilities. We partner with students and faculty jointly in the process to establish accommodations, services, and access to academic programs.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all.

The Division of Student Life acknowledges the Coast Salish people of this land, the land which touches the shared waters of all tribes and bands within the Suquamish, Tulalip, and Muckleshoot Nations. Student Life is committed to developing and maintaining an inclusive climate that honors the diverse array of students, faculty, and staff. We strive to provide pathways for success and to purposefully confront and dismantle existing physical, social, and psychological barriers for minoritized students and communities. We engage in this work while learning and demonstrating cultural humility.

At UW DRS, our diversity mission is to support the inclusion of students with disabilities by upholding their intersectional identities and eliminating the social and institutional barriers to educational access at the University of Washington. And our vision is a campus where one’s full intersectional identity cannot only participate but is deemed essential in the University’s achievement of academic excellence.

The Program Operations Specialist is a new and unique position responsible for both the day to day operations of DRS, including front desk and intake management, as well as departmental data analytics and reporting. They will ensure DRS processes and protocols are in compliance with federal, state, and UW statutes and regulations. They will collaborate with various entities in DRS, across campus and beyond. They will promote disability awareness and advocacy in the campus community; providing technical and educational assistance to faculty, staff, and students to ensure effective accommodation and equal access and inclusion for students with disabilities; including advising on the use of universal design concepts and principles.

The Program Operations Specialist position requires a high degree of confidentiality, autonomy, personal initiative, discretion, forethought, flexibility, strong communication skills, and independent judgment needed to organize and prioritize tasks to ensure quality of deliverables and to meet tight deadlines. Attention to detail is critical, as is the ability to think critically and independently problem-solve challenges. A strong commitment to excellence in supporting students with disabilities and an active interest in providing customer service is expected.


Operations and Customer Relations Management

•Partner with academic staff and DRS Access Coordinators to facilitate effective delivery of approved accommodations

•Manage daily operations of the DRS Front Desk including file management, supply ordering, front desk staff management, and daily/weekly/quarterly front desk calendar

•Recruit, hire, train, and supervise staff responsible for assisting with effective delivery of assigned operations and project management

•Develop an integrated communications strategy for the department

•Collaborate with Marketing & Communications, and other University of Washington entities, in enhancing the department's campus presence and increasing student, staff and faculty engagement

•Conduct research to determine customer needs and satisfaction

•Set reasonable customer satisfaction goals and work with colleagues to meet them on a consistent basis

•Locate and define new process improvement opportunities

Data Analytics and Reporting

•Develop and implement departmental databases, data collection systems, data analytics and other tools that optimize statistical efficiency and quality

•Prepare quarterly reports for the DRS leadership team or designee, for each assigned accommodation/service program to include information on faculty/student usage, summary of programs/services efforts, budget information and tracking, and other pertinent or requested information

•Identify, analyze, and interpret trends or patterns in complex data sets using statistical techniques. Use data to provide ongoing and ad hoc reports

•Work with leadership to prioritize business and information needs

Systems Ownership

•Establish, maintain, enforce rules for data usage, maintenance, and security of DRS systems in association with UWIT, Institutional Research (IR) and other systems

•Sponsor system access rights and facilitates user permissions based on established security controls

•Organize training sessions for system users and personnel in the department as needed

•Collaborate with UWIT and Office of the University Registrar to create queries and collect data to inform department practices, processes, and planning


•Work with leadership and necessary stakeholders to resolve emerging issues

•Represent DRS on Student Life and Campus-wide committees.  Be an active member of the campus community, supporting students and colleagues.


•Bachelor’s degree in social sciences, engineering, computer science, business, or related field, or equivalent combination of education and experience

•One year professional experience working in data analytics and/or operations support within a higher education setting

•Exceptional organizational and customer service skills

•Strong written and oral presentation skills to communicate effectively with students, faculty, and staff

•Solid working knowledge of advanced features in SharePoint; Microsoft Access, Excel, Word, Outlook

•Ability to handle heavy keyboarding, screen time and working between two monitors; M-F, 8-5 position; multiple distractions (email, telephone calls, office noise and people).

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

Preferred Qualifications

•Professional experience working with students with disabilities in higher education

•Working knowledge of student accommodation management portals (AIM, Accommodate by Symplicity, SAM, etc.)

•American Sign Language (ASL)

•Working knowledge of Microsoft Power BI and basic understanding of database language(s) 

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Priority consideration will be given to applications received by 12/20/2020.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].