Associate Director of Admissions Operations & Technology

Winston Salem, North Carolina
Dec 04, 2020
Institution Type
Four-Year Institution

The Associate Director of Admissions Operations & Technology is solely responsible for the internal operations of the Office of Admissions and will report directly to the Director of Admissions. The Associate Director provides leadership in the utilization of business intelligence, data analytics, and information systems to support the development and implementation of the undergraduate recruitment plan. Responsibilities include management of the admissions application process through the Customer Relationship Management (CRM) solution, daily monitoring and maintaining of Banner System software, and data quality control.

The position oversees search services, application processing, admission decision modules, student information systems for recruitment and admission, and queries designed to extract information to inform data-driven decision making. In addition, this position oversees client relationship management strategies across multiple platforms including print, digital, and manages queries used to create and coordinate the flow of communication with targeted student populations and will supervise data entry and administrative support staff. This position has sole responsibility for the operation system analysis, implementation of updates and upgrades, and troubleshooting problems as they arise. The position is responsible for creating new and improved systems to enhance the admissions process for undergraduate students.

Preferred Years Experience, Skills, Training , Education:

Previous college admissions experience is preferred.

Experience using AdmissionPros CRM and Ellucian Banner is highly preferred.

Special Instructions Summary:

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

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