Student Assistant

Residence Hall Desk Assistant

Stu00763

CCGA Students Only

The Desk Assistant will provide exceptional customer service to residents, conference guests, and other College and community visitors. This responsibilities of this role also include completing administrative duties and responding to student issues. The Desk Assistant will be supervised by the Residence Hall Director.

The weekly schedule will be assigned by the supervisor in conjunction with the student’s class schedule. The work schedule is subject to change between semesters or as needed. Students are not to work during scheduled class time, even if class is cancelled or dismissed early.

Administrative Responsibilities
-Complete job tasks and assignments thoroughly, appropriately, and in a timely manner during your scheduled weekly hours
-Assist with resident check-ins/outs, key distribution and collection, mail, filing, and associated paperwork.
-Be consistently punctual and prepared for training sessions, staff meetings, and one-on-one meetings.
-Develop and employ appropriate time management and organizational skills.
-Check emails frequently and respond promptly (within 24-48 hours).
-Effectively use the housing information system (StarRez) to serve the students and hall staff.
-Post all approved information, announcements, and flyers. Remove materials on a timely basis.
-Work with the Residence Hall Director to develop a weekly schedule that does not conflict with class time, even if class is cancelled or dismissed early.
-Assume other responsibilities as designated by the Residence Hall Director.

Team Builder and College Representative
-Be a valued member of the team by treating others with respect and working to uphold the mission, vision, and values of the College and Office of Residence Life and Housing.
-Establish and maintain working relationships with all members of the residential community, including maintenance staff.
-Maintain a high level of ethical standards and always display a positive attitude.
-Provide exceptional customer service throughout the position.
-Be a helpful resource to others.
-Contribute to the Residence Life and Housing team and share the workload.
-Communicate respectfully while sharing and receiving feedback.

Responding to Student Issues
-Maintain the safety and security of the residence hall and report concerns to the Residence Hall Director.
-Update the Residence Hall Director of any concerns and/or issues brought up while working in the shuttle and at the front desk in a timely, accurate, and professional manner. This includes, but is not limited to, suitemate conflict, challenging residents, inappropriate behavior, etc.
-Write information reports clearly.
-Hold students accountable to the Student Code of Conduct and the Residence Hall Handbook.
-Respond to and accurately document policy violations in a fair, professional, and consistent manner.
-Assist during emergency situations such as fire, medical emergency, severe weather, etc.
-Perform other duties as assigned.

Leader
-Act as a positive role model for the residents, the Office of Residence Life and Housing, and the College both on and off campus.
-Empower others to be responsible and engaged citizens in the community.
-Develop a strong sense of time management, including how to successfully integrate academic, professional, and social responsibilities.
-Know the residents and build rapport.
-Be approachable and accessible to residents.

This position is designated by the institution as a Position of Trust

-DAs may not hold another on campus job
-Must have and maintain cumulative 2.0 grade point average
-Must be enrolled in at least six credit hours.
-A criminal background check will be conducted
-On campus judicial history will be checked
-Must successfully pass a pre-employment drug test and will be subject to random drug testing
-Must successful pass a background check

-Experience living on campus.
-An applicant who is organized, detailed oriented, and punctual.
-An applicant who presents a positive image of the College of Coastal Georgia.
-Ability to hold oneself accountable.
-Ability to effectively communicate.
-Ability to accept and follow directions.
-Thorough knowledge of campus and community resources and facilities.

19.5

The College of Coastal Georgia is an Equal Opportunity Employer. The College supports equal employment opportunities for all persons without regard to race, color, creed, ethnicity, sexual orientation, religion, gender, national origin, status as a war veteran, age, disability, or any other status protected by law.

College of Coastal Georgia is an undergraduate college in the University System of Georgia. Located on Georgia’s coast, the College campus is in Brunswick with additional outreach through the Camden Center in Kingsland. The vision of the College is to be a college of choice for students within Georgia and beyond, providing an outstanding education for tomorrow’s leaders and citizens through service-learning, global awareness and engaged entrepreneurship. With a strong emphasis on student retention, progression and timely graduation, the College offers baccalaureate degrees in American Studies, Biological Sciences, Business Administration, Criminal Justice, Education, French, Health Informatics, Interdisciplinary Studies, Mathematics, Nursing (BSN), Psychology, Public Management, Spanish, and Workforce Management and Leadership, as well as career associate degrees in Culinary Arts, Hospitality Management, Nursing (ASN) and Radiologic Science. A veterans-friendly campus, the College is a designated Yellow Ribbon School. Approximately 3,000 students are served by more than 200 staff members and a teaching faculty of whom 52% hold doctoral degrees. CCGA is an active participant in the Complete College Georgia initiative designed to support community partnerships and develop the critical thinking, problem-solving and communication skills necessary to address the challenges of 21st century economic development and community wellbeing. For more information, visit the College website: http://www.ccga.edu

11/30/2020

Yes