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Application Support Analyst

Job Details

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

Posting Title:

Application Support Analyst

Department:

UNT-DSI-Clear-110220

Job Location:

Denton

Full Time/Part Time:

Full-Time

Salary Information:

$56,870.53

Department Summary:

The Division of Digital Strategy and Innovation is responsible for leading the university in the areas of educational technology, online and blended initiatives, and digital learning research serving students and faculty both on-campus and at a distance. Digital Strategy and Innovation collaborates with faculty, staff, and students across UNT’s academic and administrative units to ensure a world-class, 21st century institution, redefining public higher education through cutting-edge experimentation where the science of learning is the fulcrum that enables innovative, omnichannel, lifelong education for the North Texas community and learners across the globe.

Position Overview:

The primary responsibility of this position is to provide end-user support for instructional technologies used in the classroom. Duties include but are not limited to, training faculty (1 on 1) or in groups on effective use of DSI CLEAR supported instructional technologies, communicating with faculty concerning the rollout of new versions of supported software, serves as the primary contact for supported learning technologies, and collects data on usage for future improvements.

Minimum Qualifications:

Bachelor’s Degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Ability to design, code, test and install complex computer programs based on technical specifications using standard development tools.
• Proficient understanding of relational database, client-server concepts, and computer programming, and understanding of all phases of the application
development lifecycle.
• Strong MS Office skills (Word, Excel).
• Certifications in supported technologies.
• Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to work well with people in all levels of the organization.

Work Schedule:

Mon-Fri 8-5 with some flexibility

Driving University Vehicle:

No

Security Sensitive:

This is a security sensitive position.

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Application Support Analyst

Physical Requirements:

Carrying, Cleaning, Kneeling, Lifting up to 10 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear

o:

Effectively, provides support to all users on Panopto, iClicker and other supported DSI CLEAR instructional technologies

o:

Administers and manages learning technology installation, settings, and equipment.

o:

Uses effective troubleshooting techniques to diagnoses issues and provide solutions or workarounds in a timely manner.

o:

Stays current with all DSI CLEAR supported learning technologies.

o:

Effectively, provides training on accessibility and instructional technologies used in the classroom and in online environments.

o:

Effectively, reviews online courses for accessibility compliance.

o:

Actively engages (ongoing) in mastery of current, UNT supported, educational technologies.

o:

Responsibility to exercise strong interpersonal skills and be a good team player through effective collaboration with people in (and outside of) the team to successfully reach established targets;

Posting Number:

S1328P

Quicklink for Posting:

http://jobs.untsystem.edu/postings/40846

Organization

Working at University of North Texas

Since 1890, the University of North Texas has been a catalyst for transformation for its students and the North Texas region. As the nation’s 26th largest public university, UNT is dedicated to providing an excellent educational experience to its 36,000 students while fueling the intellectual, economic and cultural progress of one of the largest, most dynamic regions in the United States.

A student-focused public research university, UNT graduates more than 8,500 students each year from its 12 colleges and schools and offers 97 bachelor’s, 82 master’s and 35 doctoral degree programs, many nationally and internationally recognized. As UNT’s strengths in science, engineering and technology grow, the university continues to nurture its core areas of distinction in music, education, social sciences, business, the arts and humanities. Leading Texas public universities in the number of Goldwater Scholars and designated a “Best in the West” university by The Princeton Review, UNT is known for its academic excellence.

By providing access, welcoming diversity and strengthening collaborations with our many educational, business and community partners, as well as building new partnerships across the globe, UNT's faculty and staff work each day to prepare students for the challenges they will meet in our changing world.

Fostering global understanding and promoting cultural appreciation are central to preparing tomorrow's successful global leaders. Our strategic international partnerships seek to improve quality of life, facilitate the exchange of ideas and culture, and allow for important research addressing global issues. UNT's campus benefits from a rich diversity of about 2,500 international students representing 140 countries.

UNT faculty produce groundbreaking research in a wide range of disciplines spanning the sciences, mathematics, engineering and technology while also making nationally recognized contributions in the arts and humanities. The College of Music is one of the nation’s best music colleges with an internationally respected jazz program. UNT has the oldest program in emergency administration and planning and a unique program in applied philosophy and environmental ethics.

UNT also is home to many national centers and institutes, including the Net-Centric Software and Systems Center — a National Science Foundation Industry/University Cooperative Research Center; the Center for Electronic Materials Processing and Integration; the Institute of Applied Science; the Center for Advanced Scientific Computing and Modeling; and the Center for the Study of Interdisciplinarity.

UNT has developed many state-of-the-art research facilities, such as the federally funded Center for Advanced Research and Technology, one of the nation’s most extensive facilities for powerful materials characterization and analysis; a high-performance computational facility; and a clean room/nanofabrication research facility (under construction). UNT’s research extends outside the academy as well, with field stations as close as a neighboring lake and as far away as southern Chile.

In addition, UNT is developing Discovery Park, a research park with technology incubator facilities on a 300-acre property near the main campus. The university also has developed a Design Research Center in the heart of the Dallas design district.

As the largest and most comprehensive university in the North Texas region, UNT is growing as a national leader in education, research and scholarship, student support and community engagement — the pillars of a great public research university. UNT’s ultimate mission is to give a green light to greatness by helping its students, region, state and nation excel.

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