IT Support Specialist III
- Employer
- University of North Texas
- Location
- Denton
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.
Posting Title:IT Support Specialist III
Department:SYS-IT Shared Services-925000
Job Location:Denton
Full Time/Part Time:Full-Time
Salary Information:$43,900.000
Department Summary:Information Technology Shared Services (ITSS) is a component of The University of North Texas System. The mission of ITSS is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.
IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.
The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.
Position Overview:The IT Shared Services Department at the University of North Texas System is seeking to hire an IT Support Specialist III to join our team. This position is responsible for providing tier 1 technology support and maintaining security of computing resources. Troubleshoots both hardware and software problems within a University environment. Duties reflect substantial variety and complexity. Acts as a resource to other staff in resolution of complex problems and issues. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment is required. In addition, this position will act as the coordinator of the Knowledge Management process.
Minimum Qualifications:Associate’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Work Schedule:Generally 8 am – 5 pm
Driving University Vehicle:Yes
Security Sensitive:This is a security sensitive position
EEO Statement:The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title:IT Support Specialist III
Physical Requirements:Ability to communicate
o:- Provides service desk support day to day operations
- Tracks all service desk activities through work tracking system, assesses service desk effectiveness and identifies and implements improvements
- Ensures service desk staff is up to date with policies and procedures
- Identifies needs and coordinates or administers technical training for service desk staff
- Provides accessible training on work tracking system
- Develops or procures effective self-paced training to accommodate users as necessary
- Maintains up-to-date knowledge of appropriate user services trends to support the University mission
- Provides effective advice and recommendations to the IT Manager
- Contributes and shares knowledge, ask questions, and elicit suggestions from other team members
- Ensures service desk staff are well trained in customer service principles and employ those principles when working with customers
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Quicklink for Posting:Organization
Working at University of North Texas
Since 1890, the University of North Texas has been a catalyst for transformation for its students and the North Texas region. As the nation’s 26th largest public university, UNT is dedicated to providing an excellent educational experience to its 36,000 students while fueling the intellectual, economic and cultural progress of one of the largest, most dynamic regions in the United States.
A student-focused public research university, UNT graduates more than 8,500 students each year from its 12 colleges and schools and offers 97 bachelor’s, 82 master’s and 35 doctoral degree programs, many nationally and internationally recognized. As UNT’s strengths in science, engineering and technology grow, the university continues to nurture its core areas of distinction in music, education, social sciences, business, the arts and humanities. Leading Texas public universities in the number of Goldwater Scholars and designated a “Best in the West” university by The Princeton Review, UNT is known for its academic excellence.
By providing access, welcoming diversity and strengthening collaborations with our many educational, business and community partners, as well as building new partnerships across the globe, UNT's faculty and staff work each day to prepare students for the challenges they will meet in our changing world.
Fostering global understanding and promoting cultural appreciation are central to preparing tomorrow's successful global leaders. Our strategic international partnerships seek to improve quality of life, facilitate the exchange of ideas and culture, and allow for important research addressing global issues. UNT's campus benefits from a rich diversity of about 2,500 international students representing 140 countries.
UNT faculty produce groundbreaking research in a wide range of disciplines spanning the sciences, mathematics, engineering and technology while also making nationally recognized contributions in the arts and humanities. The College of Music is one of the nation’s best music colleges with an internationally respected jazz program. UNT has the oldest program in emergency administration and planning and a unique program in applied philosophy and environmental ethics.
UNT also is home to many national centers and institutes, including the Net-Centric Software and Systems Center — a National Science Foundation Industry/University Cooperative Research Center; the Center for Electronic Materials Processing and Integration; the Institute of Applied Science; the Center for Advanced Scientific Computing and Modeling; and the Center for the Study of Interdisciplinarity.
UNT has developed many state-of-the-art research facilities, such as the federally funded Center for Advanced Research and Technology, one of the nation’s most extensive facilities for powerful materials characterization and analysis; a high-performance computational facility; and a clean room/nanofabrication research facility (under construction). UNT’s research extends outside the academy as well, with field stations as close as a neighboring lake and as far away as southern Chile.
In addition, UNT is developing Discovery Park, a research park with technology incubator facilities on a 300-acre property near the main campus. The university also has developed a Design Research Center in the heart of the Dallas design district.
As the largest and most comprehensive university in the North Texas region, UNT is growing as a national leader in education, research and scholarship, student support and community engagement — the pillars of a great public research university. UNT’s ultimate mission is to give a green light to greatness by helping its students, region, state and nation excel.
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