Financial Aid Specialist, Catto Scholarship

SCA00418

Reporting into the Associate Director, Financial Aid, the Financial Aid Specialist, Catto Scholarship is primarily responsible for the oversight of the financial aid administration and awarding of The Octavius Catto Scholarship, along with assisting the Scholarship Coordinator in the administering of all other Institutional endowment scholarship and grant funds as needed. In addition, the Financial Aid Specialist is responsible for supporting all verification processing procedures, including reviewing, verifying and awarding financial aid. The position will collaborate with front counter and back office financial aid staff to ensure students receive the highest level of customer service. Additional responsibilities include researching and resolving any other matters affecting student aid, serving as a backup to other Financial Aid Specialists during peak periods and periods of absences and representing the College at on-campus and off-campus events.

• Administer all financial aid aspects of the Octavius Catto Scholarship and support all internal Institutional Endowment Scholarships and/or Grant funds, along with any external federal, state, private scholarship or grant programs, including reconciliations and year end close.

• Work closely, participate, and coordinate with the Executive and Associate Director of the Catto Scholarship for cohort selection and eligibility.

• Monitor and reconcile scholarship awards and ensure compliance with scholarship provisions.

• Counsel prospective students, continuing students, parents and families regarding the financial aid application process and eligibility for Federal and State aid, and assist them with the on-line process of completing a FAFSA application.

• Establish and manage an effective communication process for the dissemination of information regarding scholarships and state programs; coordinate the acknowledgment and application process.

• Coordinate Banner setups for scholarships and state programs, resource, and exemption processing.

• Ensure eligibility requirements are met and post awards accurately to the system; adjust other aid as required and return excess funds to funding source as required.

• Provide follow-up communications to all applicants and sponsoring agencies and institutions.

• Assist students in applying for Federal and private loans and scholarships, understanding and completing the institutional payment plan, and resolve rejected aid applications.

• Communicate with students and families via written, voice, and electronic media in order to relay information about student’s eligibility or to request further documentation to determine eligibility.

• Track documentation received by students utilizing the document management process; create files for new students and continuing students; appropriately file, at Main Campus, documents received at Regional Centers, and merge documents for students that possess duplicate files.

•Update student’s aid in Banner, add student loans to student’s aid package; correspond with Coordinator, Student Loan Program to ensure the student is receiving appropriate amount requested.

• Verify information on the Institutional Student Information Report (ISIR) and compare it with the information on the student’s or parent’s federal tax return.

• Collaborate with outside offices, research and resolve financial aid payment problems, including those identified by Bursar’s office and Office of Student Records and Registration.

• Resolve Bursar’s office holds and explains resolution to students.

• Work with advisors and counselors to make recommendations to students who were dropped for poor scholarship; correspond with Records and Registration to resolve enrollment status issues and to ensure that student has completed required testing.

• Conduct workshops and presentations for new and continuing students.

• Generate and reconcile reports.

• Represent the College at on-campus and off-campus events.

• Conduct on-line filing workshops, as required.

• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.

• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.

• Other duties as assigned.

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.

• A minimum of two years of relevant work experience within a financial aid function required.

• Excellent communication (oral and written) and interpersonal skills in all media (phone, face to face, and email).

• Demonstrated understanding of financial aid regulations required.

• Experience working with people from culturally diverse and economic backgrounds.

• Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.

• Must be able to foster a positive and productive work environment, with ability to help lead and motivate staff, and model exceptional service to internal and external customers.

• Ability to work evenings and weekends, as needed, is required.

• Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.

• Ability to manage multiple, simultaneous priorities, and meet deadlines required.

• Demonstrated proficiency using MS Word and Excel required.

• Experience with an enterprise-wide system required.

• Access to reliable transportation and ability to travel within the local area is required.

• Ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

• Ellucian Banner preferred.

• Experience in, and appreciation for, a collective bargaining environment is preferred.

Main Campus

*Interested persons should complete an online application.

*Cover letter of interest and resume REQUIRED.

*Names and contact information of 3 professional references OPTIONAL.

Review of applications will commence on November 23, 2020 and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S.

Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

1

Salary commensurate with relevant work experience

11/09/2020

Administrator

Full-Time