E-Learning Specialist

Job description

Job no: 498386
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Education Support Professionals, Information Systems & Technology, Probationary, Full Time

Job Summary

The E-Learning Specialist works independently to ensure the provision of a wide range of discipline and degree level specific online services and support to over 100 geographically dispersed faculty. The incumbent also works with the diverse body of geographically dispersed graduate students to help with ensuring their academic success.

The College of Professional and Global Education (CPGE) has two academic programs. The largest program in the College is the School of Information (SOI or iSchool) which offers three master’s degree programs (MLIS, MARA, Informatics), a newly launched undergraduate degree in Information Science and Data Analytics, a post-master’s certificate program in library and information science, and an advanced certificate in the strategic management of digital assets and services. The master’s programs serve over 2300 graduate students drawn from California, other US States, Canada and several other countries. All degrees and certificates are delivered 100% online. All communication with students and faculty is conducted 100% online. As a leader in online education and due to the growth of its programs including the new undergraduate degree, iSchool needs a dedicated e-learning specialist with discipline knowledge to meet accrediting body standards especially for its MLIS program; and to achieve standards identified in the OLC Quality Scorecard for Online Programs.

Key Responsibilities

  • Design, develop, and implement online asynchronous training and help faculty to apply the instruction to a specialized discipline
  • Implement and illustrate a variety of learning formats
  • Instruct faculty in the use of tools such as Canvas Studio, Voice Thread, and lecture capture programs such as Panopto
  • Develop training materials, train, and supervise students to support faculty in synchronous virtual sessions
  • Facilitate learning in different eLearning platforms as well as have a role of a producer for virtual learning sessions, as needed
  • Deliver, via a Zoom webinar platform, recruiting open houses for prospective MLIS students in the School of Information working collaboratively with the Associate Director and the Student Outreach Specialist.

Knowledge, Skills & Abilities

  • Thorough knowledge of methods, procedures, and policies of the College’s online programs -especially the School of Information online degrees and certificates.
  • Thorough knowledge and demonstrated ability to use instructional software applications such as: Canvas, Zoom, Drupal, WordPress, Voice thread, Panopto; also, university systems such as: PeopleSoft, Google Apps, MS Office, Qualtrics.
  • Ability to scale training to new platforms as they are introduced.
  • Knowledge and skills to integrate technical tools and applications into faculty instructional courses and into student peer mentor training
  • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
  • Strong communication and presentation skills.

Required Qualifications

  • Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
  • Five years of experience supporting information systems and technology.

Preferred Qualifications

  • Master’s degree
  • Experience with technology delivery and training in library and information science or in digital archives and digital curation


Classification: Information Technology Consultant – Expert
Anticipated Hiring Range: $6,249/month - $8,000/month
Hiring Range: $6,249/month - $12,100/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest
  • Other

All applicants must apply within the specified application period: December 1, 2020 through December 15, 2020. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
[email protected]

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: December 01, 2020 (9:00 AM) Pacific Standard Time
Applications close:




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 12/3/2020
Application Due: 1/28/2021
Work Type: Full Time