Business Systems Analyst 3 (7584U) 13217 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: 12/21/2020

Departmental Overview

Enterprise Applications is a unit within the Office of the Chief Information Officer. The unit provides application systems development and best practices for enterprise and unit-specific application software in support of administrative functions, academic functions, and public service. The goal of the Student Information System (SIS) Organization is to maintain and improve the newly implemented student systems. The system includes admissions, enrollment, registration, financial aid, student accounts, advising, and a student portal. Work includes system improvements and service enhancements to better meet the needs of the campus community.

The Office of the CIO and Information Services & Technology (OCIO/IST) believe in and foster a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the OCIO/IST community have created and endorse the following values for our organization to augment and amplify the campus principles:

We champion diversity.
We act with integrity.
We deliver.
We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

Responsibilities

• Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope, objectives, and procedures with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
• Creates complex specifications for systems to meet end-user requirements, negotiating with stakeholders when necessary. Involved in developing complex user interface designs.
• Plans and writes test plans; performs smoke, unit integration, regression, and user acceptance testing.
• Participates in cross-functional teams to address complex business or systems issues.
• Gathers, analyzes, prepares and summarizes business and user needs (documenting requirements and revising existing system and processes reasoning issues as necessary) as well as recommendations for approval of business processes and documentation.
• Recommends and implements changes in processes and procedures.
• Supports senior Business Analysts on system modules as needed, including performing general system maintenance, configuration, production support, and data clean up tasks.
• Participates in incident/problem management and intake.
• Analyzes, reviews, categorizes, addresses, and provides customer support for Tier 2 using the ticketing system, escalating to Senior Business Systems Analysts as needed.
• Facilitates key meetings.
• Attends cross-team meetings as a representative for the BSA team, reporting back or surfacing up issues as needed.
• Provides user support and training on new applications, if needed.

Required Qualifications

• Deep knowledge of PeopleSoft Campus Solutions, with preferred knowledge of the student lifecycle.
• Thorough knowledge of business and process analysis functions.
  

Preferred Qualifications

• Thorough knowledge of related areas of IT and IT systems, including JIRA, G Suite, Slack, and ServiceNow.
• Excellent skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Self-motivated and works autonomously and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
• Demonstrated ability to work with others from diverse backgrounds.
• Thorough knowledge of business processes and procedures.
• Demonstrated testing and test planning skills.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and nontechnical personnel at various levels in the organization.
• Broad knowledge relating to software design.
• Knowledge CalCentral (Student Portal)

Salary & Benefits

Salary commensurate with experience. For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=13217&PostingSeq=1





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