Information Technology Support Manager
- Employer
- University of Pennsylvania
- Location
- Philadelphia
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Information Technology Support Manager
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Information Technology Support Manager
Job Profile Title
Information Technology Support Specialist Senior
Job Description Summary
Reporting to the Director of Client and Computing Services, the IT Support Manager leads many of the department's efforts to provide outstanding IT services to Library staff and patrons.
Job Description
This position oversees our client engagement work through supervision of staff and operations of the Library Helpdesk and the Tech Center student support center, related ticketing systems, and management of our service and support documentation and knowledge bases. Manage and collaborate with colleagues on IT projects including ongoing system replacements and rollouts of new and upgraded client services. Act as Service Manager and provide ongoing 2nd Tier support for a varied portfolio of client facing applications and services. Lead IT purchasing and asset tracking efforts and generate regular reports and metrics. The successful candidate will have strong organizational, and planning skills, and should thrive in a dynamic IT landscape that offers exposure and experience with a wide variety of technology. The position is hands-on and involves frequent interaction and collaboration with customers.
Qualifications:
Bachelor Degree, preferably in Computer Science or similar field and a minimum of 3 years experience or equivalent combination of education and experience required; 3-5 years of experience preferred. Applicant must have proven skills successfully providing technical support for Windows, Mac and mobile operating systems, users in an Active Directory domain environments, and with commonly used software such as Microsoft Office 365. Experience with Windows domain management tools and client server and cloud-based application management highly desirable. Strong customer service orientation. Demonstrable understanding of the troubleshooting process and troubleshooting best practices is required. Applicants should have a thorough understanding of Helpdesk processes and ticketing system usage. The ability to communicate effectively at all levels of the organization including a positive phone presence and excellent written communication skills is required and previous project management experience highly desirable.
*** REQUIRED*** Please submit a resume and cover letter as one attachment when applying.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
University Library
Pay Range
$50,684.00 - $138,391.00
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Van-Pelt-Library/Information-Technology-Support-Manager_JR00026791
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Organization
Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.
Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds.
Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn.
Vision
As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities.
Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact.
Learn about the signature initiatives of the Penn Compact 2022:
- Global Connections President’s Engagement Prizes President's Innovation Prize Penn Integrates Knowledge University Professors
Diversity
Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
To learn more about Diversity and Inclusion at Penn visit:
- Diversity at Penn Resources Supporting Diversity Penn Diversity Facts and Figures Penn's Diversity Timeline 1740-1997
Benefits
Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more!
- Penn HR Benefits Be in the Know Wellness Campaign Penn Home Ownership Services Campus Shuttles & Buses Resources for Cyclists Deals@Penn Common Press
Campus and Beyond
We invite you to explore our campus and its stately buildings and state-of-the-art facilities.
- Penn Park Morris Arboretum Penn Campus Arboretum: 6,800 Campus Trees Penn Recreation Penn Libraries Shop Penn
Try our self-guided tour! Come and visit!
Learn about sustainability at Penn.
News
Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources.
Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media
Connect with us!
- Telephone
- (215) 898-7372
- Location
-
3451 Walnut Street
Philadelphia
PA
19104
US
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