Police Dispatcher

Location
Oklahoma City, OK
Posted
Dec 01, 2020
Employment Type
Full Time
Institution Type
Community College
Posting Number:

Staff_0402686

Classification Title:

Service Maintenance G

Working Title:

Police Dispatcher

Datatel Position ID:

SASE5POLDISP1A / 7008001A

Annual Hours:

2080

Placement Range:

$13.10 - $15.90

Position Type:

Regular

Job Category:

Non-Exempt

General Description:

The Police Dispatcher performs duties associated with emergency and non-emergency response of a campus police department to service calls and inquiries received through on scene observations, telecommunications, emergency alarms and personal contact with campus patrons.

Reports To:

Coordinator of CPD Communications

What position(s) reports to this position?:

None

Minimum Education/Experience:

High School diploma or GED

Required Knowledge, Skills & Abilities:

Ability to operate telephone.

Ability to work flexible and weekend schedule.

Ability to communicate in a clear and concise manner.

Ability to obtain, note and transfer details of complex situations to police by telephone or radio communication.

Ability to effectively prepare, organize, file and retrieve written forms, logs and report documents.

Ability to operate office business equipment (i.e. scanners FAX and Copiers)

Ability to respond effectively and calmly with difficult or irate callers.

Ability to remain calm in an emergency situation.

Ability to use computer keyboard and mouse.

Ability to use a two-way radio.

Ability to recognize critical situations and organize actions following protocols and standards for emergency responses.

Ability to utilize moderately complex computer software programs

Physical Demands/Working Conditions:

1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position must be able to sit for long periods of time.

2. PHYSICAL ACTIVITIES:
This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position. Must be able to retain and exchange accurate information in various situations.

This position requires the person to leave their primary post to assist guests or contractors at the front desk.

This position requires the person to frequently operate a computer and other equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS
This position performs the essential functions in an indoor, Campus Police Department office setting.

This position requires the person to occasionally be exposed to infectious diseases.

Preferred Qualifications:

Successful completion of some college credit hours.

College Campus Student Life Experience.

Experience as a police dispatcher.

Experience with a law enforcement agency.

OLETS Certification active or expired.

Prior customer service training or experience.

Experience with moderately complex computer programs.

Experience with organizing, filing and retrieving documents from files.

Required Training:

Annual Campus Security Authority (CSA) Training

Work Hours:

Position is staffed utilizing three 8 hour shifts:

0700-1500
1500-2300
2300-0700

Successful applicant can be assigned to any shift to best meet the needs of Communications. Successful applicant must work weekends, holidays, and overtime as needed.

Department:

Campus Police Department

Job Open Date:

10/26/2020

Open Until Filled:

Yes

HR Contact:

Jordan Mannell

Special Instructions to Applicants:

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific):

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement):

Greet all persons courteously and respectfully both in person and over the phone.

Effectively receive, comprehend and respond to emergency and non- emergency incoming telephone, radio and other electronic communications directed to the Campus Police Department following established protocols.

Effectively obtain necessary details to facilitate a rapid, safe and comprehensive delivery of emergency services.

Effectively exchange information utilizing written or oral Communication.

Assign proper personnel to all service requests.

Must be able to articulately communicate information to external agencies when required.

Effectively monitor and utilize closed circuit television (CCTV) camera system, fire systems and security alarms to assist officers in maintaining a safe and secure campus.

Maintain a functional awareness of campus geography, events, schedules, and building hours.

Effectively maintain records related to incident reports, lost & found property, communication logs, traffic citations and service requests.

Effectively answer and connect non-emergency incoming telephone calls to OCCC PBX system when necessary.

Job Duties (Safety / Policy & Procedures):

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA). CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.

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