Student Accounts Rep

Location
Oklahoma City, OK
Posted
Dec 01, 2020
Employment Type
Full Time
Institution Type
Community College
Posting Number:

Staff_0402689

Classification Title:

Secretarial/Clerical E

Working Title:

Student Accounts Rep

Datatel Position ID:

FINA5STACREP1B

Annual Hours:

2080

Placement Range:

$12.10 - $16.10

Position Type:

Regular

Job Category:

Non-Exempt

General Description:

The Student Account Representative is responsible for assisting students with their financial accounts while maintaining the fiscal integrity of all student accounts. This position requires the adherence of financial compliance with all applicable private, federal and state requirements as well as Oklahoma City Community College’s policies and procedures and serves as a liaison to other OCCC departments. This position requires continuous personal interaction either in person or by phone. This position includes a substantial amount of cash handling/cashiering duties.

Reports To:

Accounts Receivable Specialist

What position(s) reports to this position?:

None

Minimum Education/Experience:

Associate’s degree or 2-4 years cash handling or business office experience preferably in an academic/higher education setting; or equivalent combination of education and experience.

Working knowledge of Microsoft Excel and Word.

Required Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read, analyze, and interpret general business publications, technical procedures, or governmental regulations. Ability to write business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from OCCC personnel, students and the general public.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Superior critical thinking skills required.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office software including, Word and Excel, and should be familiar with accounting software. Working knowledge of Datatel/Ellucian a plus.
Other Knowledge, Skills and Abilities:
Accounts receivable experience.
Ability to handle large quantities of cash and ability to make basic mathematical calculations.
Ability to work flexible hours during peak enrollment periods.
General knowledge of operations of an institution of higher education.
Demonstrated proficiency using standard office software, including Microsoft Word and Excel and general keyboarding skills.
Ability to interpret instructions furnished in written or oral form.
Ability to acquire enhanced skills as new technology is introduced.
Ability to work independently with minimal direction to prioritize, implement, and manage multiple projects and due dates.

Physical Demands/Working Conditions:

1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position may occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.

2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the Bursar to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting.

Preferred Qualifications:

Work experience in a Higher Education setting.

Required Training:

Quarterly Safety Training.

Work Hours:

9am-6pm or 8am-5pm Monday – Friday.
May require overtime and/or weekend hours during peak enrollment periods.

Department:

Bursar

Job Open Date:

11/17/2020

Open Until Filled:

No

HR Contact:

Jordan Mannell

Special Instructions to Applicants:

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume.

Applicants meeting the minimum requirement via the successful completion of a minimum of 24 college credit hours must attach transcript confirming successful completion of the required college credit hours.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM

Job Duties (Position Specific):

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement):

Must possess required skills and be able to explain and demonstrate, with or without reasonable
accommodations that the essential functions of the job can be performed.
•Determine the needs of the student and assist or direct student appropriately.
•Take payments for student accounts and other accounts receivable transactions with a high degree of accuracy for payments made in person, via mail, or via drop-box.
•Print and mail Statement of Account for students as requested.
•Open, close, and balance daily cash receipt sessions with a high degree of accuracy.
•Analyze student accounts and communicate balances due and other account information to students as appropriate.
•Assist student organizations with signing out of starting cash for organizations fundraisers and receipt in proceeds.
•Assist in the review accounts for accuracy of overpayment refunds.
•Answer Bursar Office phones and assist or direct caller appropriately.
•Successfully communicate with a diverse population of students, external customers and OCCC staff whether in-person, on the phone, by e-mail, or mailed correspondence.
•Assist Bursar staff in assigned special projects.
•Provide operational support for other staff members as required.
•Promote a positive image of the Bursar Office when handling customer/client problems by treating each individual with respect and resolving their concerns/ complaints in a professional manner.
•Contact students that have failed to initiate their refund preference and direct them to do so.
•Notate on student accounts when mail sent to student has been returned by the post office.

Communication

•Facilitate the written documentation of required processes, procedures and activities.
•Analyze and research student accounts in response to inquiries from students or other OCCC departments. Place and remove holds on student accounts as appropriate.
•Safe-guard department assets by ensuring internal controls are consistently maintained.
•Ensure that all accounting activities are in compliance with applicable federal and state regulations, and standard operating procedures.
•Maintain confidentiality of work related information and materials, including information from student records.
•Effectively work and communicate with a diverse and multicultural student body.
•Advise the Accounts Receivable Specialist of significant matters and contribute to the overall success of the Bursar’s office by performing special duties as assigned.

Job Duties (Safety / Policy & Procedures):

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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