Job Title: Admission Counselor
Location: Case Main Campus
Full/Part Time: Full-Time
Job ID: 8592
Job Description POSITION OBJECTIVE
- Make decisions on the admissibility of candidates who apply for undergraduate admission to the university. Analyze and interpret high school and college transcripts, interpret standardized test scores, assess academic achievement (must be able to assess strength of courses with the same title offered at different high schools), evaluate quality of essays, interview reports and letters of recommendation. Synthesize this information to predict the likelihood of success at the university in the candidate’s indicated area of academic interest. Make admission decisions based on academic program, contributions to high school and community through extracurricular activities, quality of high school, test scores and make judgements based on demographic information in comparison to other candidates. Evaluate and make admission decisions for candidates based on desirability to the university in meeting a multitude of enrollment goals, which requires application of variable standards. Make judgements and identify special cases that need to be reviewed by the director. Admission Counselors have the authority to make decisions on the admissibility of candidates in approximately 95% of admission cases. (35%)Answer incoming calls and emails from parents, students and counselors while working in the Undergraduate Admission contact center. Orally and in writing, interpret and explain the university's curriculum; describe the culture of Case Western Reserve University undergraduates as well as the campus atmosphere and environment; articulate admission and financial aid policies understanding when exceptions should be made; explain admission decisions. Calm upset, disappointed or angry callers. (22%)Contact individual high schools to schedule visits. Make decisions about priorities when conflicts between available schools are identified. Contact alumni in recruitment territory to schedule alumni events. Book all airline, lodging and transportation needs for travel in compliance with university policies. International travel may be included. Reconcile travel expenses within a timely manner while following the university travel guidelines. Execute travel plan. (12%)Special projects assigned by the director which may include management of events, tour guide program, diversity recruitment, international recruitment or others. (10%)Interview prospective students. Evaluate students for fitness at the university. Probe students regarding curriculum, testing and extracurricular activities. Write effective evaluative reports to be used in the application evaluation. Advise students and families on curriculum, testing and opportunities available at Case Western Reserve University. Interpret students’ experiences and goals and advise on suitability of Case Western Reserve University and the path toward achieving goals. (8%)
- Initiate, develop and cultivate strong partnerships with high school counselors. Articulate the profile of student who is likely to be competitive for admission at Case Western Reserve University. Be able to communicate to counselors those students who may be competitive and are desired by the university, but who might fall outside of normal admissions expectations. Explain admission decisions to counselors whose students have applied for admission. Understand current admission and higher education trends. Be the expert on Case Western Reserve University and the admission office to high school counselors. Understand and be able to articulate exceptions to expected admissions decisions. (4%)Lead information sessions both on and off-campus. Represent the university with strong knowledge of the university. Be able to read the audience and quickly and while thinking on one’s feet, customize the presentation to their needs. Must have the ability to listen closely for the concerns of the student, and answer questions even when not articulated well by the parent/student/counselor. (4%)Through the use of historical applicant data, current inquiry data and external data sources, identify high schools to visit for recruitment and relationship building. Review past histories, future opportunities and enrollment goals to determine which high schools within the recruitment territory should be prioritized. Assess college fairs based on likely success of the event and return on investment. Incorporate into travel itinerary when appropriate. (4%)Perform other duties as assigned. (1%)
- Understand standardized testing (AP, IB, SAT, ACT, SAT Subject Tests, TOEFL)Knowledge of curriculum difference in the United States and around the world. Ability to discern various curriculums including AP, IB, Dual Credit and International curriculums (A Levels, IGCSE, etc.) Ability to understand subject matter progression within all high school subjects and have the ability to evaluate preparation in subject matter and among different high school environments.Ability to understand impact of socioeconomic conditions on opportunity and achievement.Ability to interpret student experiences and goals and advise on suitability of Case Western Reserve University and the path toward achieving goals for prospective students, parents and counselors.Knowledge of range of extracurricular activities, honors/awards common to high school students and the importance placed in the admission process. Ability to operate with a high level of awareness for protecting sensitive and confidential information. Ability to identify exceptions to normal policies and practices. Deep knowledge different kinds of high school environments.Ability to interpret, analyze and make decisions based on conflicting data.Strong presentation skills.Ability to develop, enhance and nurture relationships with prospective freshmen and their families while providing consistent, accurate and usable information to encourage the matriculation of these prospective students in accord with the academic and professional goals of the university. This individual will also work closely with current students, staff and external sources and must possess superior interpersonal skills. Must demonstrate a customer service orientation and ability to collaborate with students, parents, staff and outside organizations. Must be able to interpret and explain university policies and the admission process to prospective students and parents. Excellent written and oral communication skills; superior organizational, reporting and analysis skills mandatory. Ability to read, comprehend and synthesize quickly.Ability to work under pressure and meet deadlines. Individual must be mature, professional and discreet. Self-motivated and demonstrate leadership skills and possess the ability to work in teams, multitask and facilitate programs. Meticulous attention to detail. Ability to be diplomatic in a high-pressure atmosphere. Respect for confidentiality. Strong facility with end-user technology such as laptop computers, smart phones and tablets. Ability to learn new software programs quickly required. Superior knowledge of the university.Ability to meet consistent attendance.Ability to interact with colleagues, supervisors and customers face to face.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.