Self Help – HSIM Student Department Faculty and Computer Lab Assistant
- Employer
- East Carolina University
- Location
- Greenville, NC
View more
- Faculty Jobs
- Science & Technology, Computer Science & Information Technology
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
HLTH SERVICES & INFO MANAGEMENT
Academic Term/Year:Spring - 2021
Position Title:Self Help – HSIM Student Department Faculty and Computer Lab Assistant
Posting Number:03076
Position Number:03076
Student Job Category:Student - Self-Help Campus Job
Number of Vacancies:1
Job Description:ECU Health Services & Info Management is currently seeking Student Computer Lab Assistants as a temporary position for student workers. Computer Lab Assistants are responsible for providing assistance to HSIM students. You are the first contact person for students seeking technical help with computer related issues, and wireless log-on issues. Perform basic computer troubleshooting, including course specific software and printer maintenance. Computer Lab Assistants are responsible for maintaining a clean quiet work area for students. This position is for ECU students.
Essential Duties and Responsibilities:
-Primary responsibility is to provide student support and customer service.
-Be present, visible, and available to students, faculty and staff requiring technical assistance.- Be acquainted with the available help resources and stay updated with campus technology changes and problems.-Computer Lab Assistants are expected to familiarize themselves with new software and hardware applications used in the HSIM computer lab.
- Create computer issues tickets in ITCS Help Desk.
-Work with HSIM Faculty on additional duties supporting teaching in the lab.
- Work with HSIM Faculty on additional projects if time/lab work commitments permit. Working as the lab assistant takes priority.
-Student will not work during university breaks.Preferred Education and Experience: To perform this job successfully Computer Lab Assistant should demonstrate the following competencies:
- Analytical: The ability to research unfamiliar technical issues, learn new software and hardware applications.
- Problem Solving: Identify and resolve technical issues in a timely manner. Gather and analyze information to either resolve the issue or escalate the issue to the next tier group. Ability to visualize the problem or situation and think abstractly to solve it.- Technical Skills: Demonstrate the ability to logical solve basic technical issues. Show they are knowledgeable in current operating system and software applications, as well as SIS, Google Apps and Canvas.- Customer Service: Demonstrate patience and persistence when helping when helping difficult or emotional students, as well as students who have little or no computing skills. Maintain a good attitude when repeatedly answering the same questions to same students.
- Interpersonal Skills: Effectively and courteously help students, faculty, staff and administrators with technical issues answers basic to intermediate software issues. Offer to help find answers to problems or send them to the next support tier.
- Oral Communication: Ability to explain technical issues clearly and concisely.- Written Communication: Ability to submit Help Desk tickets.
- Teamwork: Share information and collaborate on technical issues. Willing to help each other cover hours as needed.
- Professionalism: Please wear appropriate clothes. Keep your tone, speech and emails professional. Professionally answers and routes phone calls to appropriate departments. Assist with basic technical issues.
- Adaptability: Technology changes continually, and technology fails learn how to adjust when things do not go as planned. Learn different ways to do things.
- Attendance/Punctuality: Ability to manage time.
- Dependability: Dependability in following schedules and procedures.
Preferred (Majors, Experience, GPA, etc.):HIM/HSM student, basic computer troubleshooting experience and GPA: 3.0
Special Instructions to Applicant:Please submit resume and list of references online.
Quick Link for Direct Access:http://ecu.peopleadmin.com/postings/38754
Open Date:11/23/2020
Close Date:01/07/2021
Open Until Filled:No
Organization
ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.
Scholarship. Discovery. Service. Leadership.
Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm
To be a national model for student success, public service and regional transformation, East Carolina University:
- Uses innovative learning strategies and delivery methods to maximize access;
- Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
- Develops tomorrow's leaders to serve and inspire positive change;
- Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
- Transforms health care, promotes wellness, and reduces health disparities; and
- Improves quality of life through cultural enrichment, academics, the arts, and athletics.
http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert