Academic Administrative Professional I, Doctoring Program (College of Medicine-Phoenix)

Tucson, AZ
Nov 30, 2020
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



COM Phoenix Academic Affairs

Department Website Link:

College of Medicine-Phoenix


Greater Phoenix Area


435 N. 5th St., Phoenix, AZ 85004 USA

Position Highlights:

The Center for Clinical Skills & Assessment seeks a full-time Administrative Associate to act as primary contact for our pool of approximately 100 Standardized Patients (SPs) who are on-call employees of the University. SPs are lay people who educate medical students and other health professionals through role-playing of patient encounters while evaluating student performance. This position will report to the Manager of the Center for Clinical Skills and will work closely with training staff and physicians.

The University of Arizona College of Medicine – Phoenixanchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of theSun. The College inspires and trains individuals to become exemplaryphysicians, scientists and leaders who are life-long learners and inquisitivescholars. We embrace professionalism, innovation and collaboration to optimizehealth and health care for all. The Phoenix Biomedical Campus embodies theUniversity’s priorities of engagement, partnership, innovation, and synergy inits world-class academic and research initiatives, with clinical facilitiesthroughout Greater Phoenix. The campus also houses the UA Colleges of PublicHealth, Pharmacy, and Nursing, as well as Northern Arizona University’s Collegeof Health and Human Services, the Translational Genomics Research Institute(TGen) and the International Genomics Consortium.

Outstanding UAbenefits include health, dental, and vision insurance plans; life insurance anddisability programs; paid vacation, sick leave, and holidays; UA/ASU/NAUtuition reduction for the employee and qualified family members; stateretirement plan; access to UA recreation and cultural activities; and more!

Asa cost-saving measure related to the impact of COVID-19, Furlough andFurlough-Based Salary Programs have been approved by the Arizona Board ofRegents. All new hires subject to the programs will be notified in accordancewith adopted Furlough and Furlough-Based Salary Programs guidelines and will berequired to comply with all measures. To learn more about the programs andwhether this position is affected, please

Duties & Responsibilities:

Standardized Patient Scheduling:

  • Utilize shift scheduling software to schedule Standardized Patients (SPs) for 150 educational activities per year. Customers are both internal and external and include U of A Doctoring, Clerkships, Intersessions, NAU PT, OT, PA and Honor Health.
    Use Social Media and community partnerships to acquire patients from special and unique populations (pediatrics, disabilities) to interact with medical students.

Program Logistics:

  • Review and update complex, concurrent weekly event schedules to determine staff and resources needed. (Events are comprised of 40 students, up to 30 faculty members and 15-25 Standardized Patients per Doctoring Day. Students are divided into three groups, each with their own unique schedule.)
  • Review schedules to identify potential gaps or conflicts and create solutions to mitigate issues.
  • Address and solves logistical issues in real time.
  • Assign event-related tasks and responsibilities to Office Specialist and event proctors.

SP Management:

  • Monitor and evaluate attendance of 80 SP to ensure Standardized Patients are in line with department attendance policy.
  • Notify SPs whose attendance falls below program guidelines.
  • Analyze SP data and make recommendations to Manager and Adult Educators regarding termination due to issues with attendance.
  • Forecast SP staffing needs and make recommendations regarding the number, urgency and demographic of SPs needed.
  • Conduct regular SP training sessions-topics include UAccess time reporting, attendance policy, and Sling Software scheduling.


  • Collaborate with Operations manager, Adult Educators, and Faculty to develop new department policies and procedures to increase efficiency.
  • Such as SP quality assurance, Event planning processes, SP Orientation, Acquisition of Sling Scheduling Software, etc.

Support the unit functions during Zoom and live events in the Center for Clinical Skills and Assessment.

Additional Duties as assigned.

Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through experience required.
  • Up to 1 year of relevant work experience may be required.

Preferred Qualifications:

- At least 2 consecutive years working in an office environment (including telework).

- At least an associate degree by the time of hire. No substitution for education equivalent.

- At least 1 year of experience using scheduling or event management software.



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Academic Administration

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$20.20 - $22.59, Depending on Experience

Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Academic Affairs

Job Function:

Academic Administration

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

College of Medicine-Phoenix, Office of Human Resources

[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

The University of Arizona has currently adopted a remote working environment in accordance with guidelines recommended by the CDC. Until further notice, interviews for this position will be conducted remotely.

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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