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Switchboard Operator

Employer
Elgin Community College
Location
Elgin, IL

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Employment Type
Full Time
Institution Type
Community College

Job Details

Job no: 493629
Position Type: Part-Time
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Professional/Technical
Role: Switchboard Operator

Advertised: November 19, 2020 Central Standard Time
Applications close:

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Ability to work a flexible schedule to cover the needs of the college

Rate of Pay:

$13.00

FLSA Status:

Non-exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of routine difficulty by operating
telecommunications equipment, routing calls and assisting in communicating and reporting emergency situations to the appropriate department. Immediate supervision is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. High school diploma or general education degree (GED) with 1 year of switchboard experience; or an equivalent combination of training and experience.
2. Working skill in customer service.

Desired Knowledge, Skills & Abilities:

Essential Duties:

  1. Operate telecommunication equipment and route calls to the proper extensions.
  2. Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio.
  3. Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis.
  4. Assist with emergency situations through interaction with the ECC Police department and/or paramedics.
  5. Monitor weather radio and fire alarm panel and report any problems to the necessary personnel.
  6. Maintains required training, licensure and/or certification
  7. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  8. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
  9. Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  10. Adheres to department guidelines for attendance and punctuality;

Other Duties:

1. Assist visitors by directing them to the proper person or department.
2. Perform other job-related duties as assigned which pertain to the job description.
3. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Quiet conditions

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date is 11/19/2020. Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 11/30/2020 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Organization

Working at Elgin Community College 

Elgin Community College offers 2,000 courses to choose from and services that fit the lifestyles of busy adult learners. Every semester, 6,000 returning adult students take classes at ECC. Their average age is 28, and 80 percent of them are taking one or two courses per semester.

ECC is in the education and training business which means better business for employers and employees. ECC offers relevant and economical professional continuing education, custom business training, and services forsmall business through the corporate and continuing education division of ECC. Students can select from an array of exciting and in-demand topics that allow them to gain the confidence to embark on a new career, start a small businesses, or convert a personal interest into a paid endeavor. Skilled, professional sales representatives work directly with companies and area employers to assure that presentations developed are custom designed. Instructors with real-world know-how, experienced at working with adults, teach the classes. Applicable state training incentives are used to keep programs cost-effective.

Locations

ECC Campus: Thirteen buildings grace a picturesque 217-acre campus. It's a modern network of buildings where learning is enhanced by the latest equipment, Internet and wireless access and computer instruction across the curricula. ECC is outfitted for the future and continues to grow to meet the ever-changing needs of our students.

Streamwood Center: In 1998, the college and Village of Streamwood remodeled the lower level of Village Hall to include computer and general purpose classrooms. Classes offered there make it easier for those who live in the eastern portions of ECC’s district to attend college.

Satelitte Campuses: ECC holds classes throughout the northwest suburbs at off-campus locations scattered across the district. Whether it is a medical center where ECC nursing students assist in patient care, a fire station where students transform into prospective lifesavers, or a nearby forest preserve where bird watching takes over on Saturday mornings, ECC classes are somewhere nearby.

Employment at ECC

ECC provides a work environment that is characterized by the shared values of excellence, freedom of inquiry, equity, ethical practices, accountability, respect for diversity and community engagement. 

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