998916

IT Analyst/Programmer I (Enrollment Support Analyst)

Administration - Staff

EP - EHRA 12 mo leave earning

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Reporting to the Associate Registrar for Policies and Operations, the Enrollment Support Analyst is responsible for managing all enrollment systems within the University Registrar’s Office at UNC Greensboro. Additionally, the Enrollment Support Analyst serves as the lead Argos analyst for the Student module. This position is responsible for performing systems analysis (including evaluation/testing of system updates), requiring testing, implementation, documentation, research, and data analysis for key academic software systems (Banner, Argos, and Degree Works). In collaboration with University Registrar’s Office staff, campus advisors, faculty, and academic support staff across campus, this position ensures the accuracy and validity of student academic records across systems and procedures.

Entry level with Masters; Bachelors and 0 to 2 years experience; or equivalent education/experience.

Master’s Degree; or Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor’s degree and some computer coursework from an regionally accredited institution and one (1) year of experience in business application consulting or development; or Associate’s degree in Computer Programming and two (2) years of experience in application consulting or development.

Banner Student Experience.

One (1) year in the technology or information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

One (1) year experience with Argos or like reporting software, National Student Clearinghouse, Degree Works, and UNC System Student Data Mart (SDM).

Two (2) years experience in a Registrar’s Office.

Experience with SQL.

Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Screening of Applications will begin immediately and will continue until the position is filled.

Commensurate with experience

University Registrar's Office - 10204

02/07/2020

02/21/2020

Yes

1.000

Permanent

12

Exempt

50%

Data analysis and report writing

Analyze requirements and develop applications/report within Evisions Argos software.
Document each application and report as developed, including the test plans and test scripts for Argos reports to ensure the validity and accuracy of the data and the report.
As a peer reviewer, validate and test Argos reports written by other report writers.
Gather, document, and analyze requirements/specifications for each application/report, and in collaboration with Academic Affairs Technology and Innovation, strategize on the construction of data blocks that serve the campus community as a whole.
Coordinate with data steward in regards to proper data definitions and documentation to ensure accuracy of data presentation.
Provide technical support for Argos. Troubleshoot issues with end-users. Analyze for root cause and resolution.
In collaboration with the University Registrar’s Office and Academic Affairs Technology and Innovation, develop and follow proper development and release protocols to implement changes to the production environment.
Develop and maintain Argos training materials and train end-users on how to run Argos applications/reports developed by the University Registrar’s Office.

20%

Maintain reporting requirements for enrollment and degree verification

Participate in and serve as a key resource for the Student Data Mart functional team related to enrollment support, including but not limited to the following feeds: Application, Basic Student, Career, Career Program, Credit Awarded Other, Enrollment, Programs, Term, Tests.
Troubleshoot data quality reports.
Develop specifications, gather requirements, and write data quality reports in alignment with the institutional data quality and reporting strategy.
Prepare and submit the National Student Clearinghouse reports.

20%

Support the systems related to enrollment and transfer articulation

Demonstrates expertise in Banner Student, Evisions Argos Reporting, Degree Works, Student Data Mart, and UNC Online.
Collaborate with staff, faculty, administrators, and technical staff to analyze, research, and resolve complex system issues once the information is applied in the various systems.
Use Banner data and consult with key Banner users to accurately interpret, troubleshoot, and maintain the accuracy of the data moving from the admissions applications software system (AdPros and Slate) into Banner and through Student Data Mart.

5%

Researches, investigates and works with URO leadership with respect to industry best practices and all federal, state and university policies involving student records

Researches best practices surrounding student enrollment support, reporting, and transfer articulation.
Actively engages regional and national Registrar associations, such as AACRAO and SACRAO.
Collaborates with URO leadership on business process improvements and policy changes as needed.

5%

This position may include other duties and responsibilities as assigned

This position works closely with other areas of the office. As such, it is paramount that the individual in this position be a skilled collaborator who understands campus culture.

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Lifting-0-30 lbs. - O

Inside - F