Chief of Program Operations

Nov 24, 2020
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Employment Type
Full Time
Institution Type
Specialized Institutions

Chief of Program Operations
Calbright College
Full time

Requisition No: 21007
Category: Educational Administrator
Supervisor: President and Chief Executive officer
Job Purpose: Executive Management of College Operations
Location: Remote, various locations throughout California

The Chief of Program Operations (CPO) will serve as an executive-level leader responsible for core operating functions of the College that are critical to realization of the mission, including: learning and instruction; student services and success; workforce strategy and innovation; and R&D. The position requires exceptional analytical, planning, communication, collaboration, problem-solving, and implementation skills necessary to work with the CEO, Board Members, Executives, and Division leads to achieve results for Calbright students. Reporting to the CEO, the CPO will help share and translate the College's strategic vision into sound operational plans focused on the delivery of quality educational, student success and workforce programs in an equitable manner for Calbright students. The CPO will directly manage multiple divisions in the College. With growth on the horizon, the CPO will also bring a critical eye towards designing and implementing organization-wide systems capable of supporting the College's growing organization and student enrollment. The CPO will also be responsible for developing and implementing systems to support efficient planning, operations, budgeting, delivery, and continuous improvement. The CPO will help ensure that the College is in compliance with its mission as well as local, state and federal laws and regulations.

Essential Job Duties and Responsibilities
The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

The CPO will oversee the operations of multiple divisions within the College, and is a key executive leader informing all College operations. The CPO will:
Recruit, develop and manage teams that successfully implement the deliverables of the operational divisions, including education, student success, workforce, and R&D products and services.
Provide leadership and guidance to the divisions, and organization-wide, to assist in the development of strategic goals, metrics, budgets, and operating procedures aligned with the College's strategic plan.
Support division leaders in establishing systems and processes for the efficient and scalable development, delivery, and ongoing improvement of educational programs and services. Work cross functionally with senior leaders to ensure such efforts are closely aligned with other division needs.
Lead operational execution including delivering meaningful, equitable and effective experiences for faculty and students, building operational efficiencies, resolving priorities and conflicts, and using data to continuously improve and scale with quality.
Ensure that all operational aspects of the divisions operate consistently and ethically within the mission, vision, and guiding principles of the College.
Further cultural competency in the organization and help create a more diverse, equitable, and inclusive workplace.
Help coordinate college-wide procedures and work to improve existing processes for maximum clarity, efficiency, and success.
Execute additional duties and responsibilities as assigned that support the objectives of the position.
Performs other related duties as assigned that support the objective of the position.
Knowledge, Skills, and Abilities
Contribution to team efforts by participating in assignments that may not be included in or part of this position description, and serving on program teams as assigned, and achieving related results as required;
Knowledge of higher education essentials, including academic techniques, student services, workforce programs, and achieving equity
Knowledge of strategic planning principles and practices;
Knowledge of project management best practices and principles;

Knowledge of political and legislative processes;
Knowledge of applicable laws, statutes, initiatives, policies, regulations, and other
outcomes of legislative processes;
Knowledge of basic business applications including G Suite, MS Office, Slack,
video conferencing, and Asana;
Skills in supervision and interpersonal relationships;
Ability to work in a collegial, collaborative environment;
Ability to read, analyze, and interpret the most complex documents and data
Ability to respond effectively to the most sensitive inquiries or complaints verbally
and in writing;
Ability to effectively present information to top management, public groups, or
boards; and
Ability to define problems, collect data, establish facts, draw valid conclusions,
and present/explain in a concise manner.
Agile leader and team player comfortable working in and helping others thrive in
a dynamic, collaborative environment that is characterized by growth and
Strong interpersonal skills, excellent written and verbal communication skills, the
ability to inspire employees, and the ability to instill confidence with members of
the executive team and other key stakeholders internally and externally.
Analytical and operational leader with the ability to maximize the output of the College and its people, and manage teams to scale rapidly while delivering quality outcomes for students.
Demonstrated commitment to and experience working to further cultural competency in an organization and create a more diverse, equitable, and inclusive workplace.
Ability to manage under pressure, prioritize issues, and resolve conflicts.
Passion for innovation and ability to execute innovations and not just
A sensitivity to and understanding of the diverse abilities and academic,
socioeconomic, cultural, and ethnic backgrounds of community college students.
●0+ years of related experience, including 7+ years in a management role.
Has worked as a senior leader in an organization at an inflection point of strategy
and scale.

Minimum Qualifications
Senior executive experience in an education organization, preferably higher education.
Experience developing and maintaining large and complex budgets.
Relevant Bachelor's degree (BA/BS) or equivalent required.
MBA or related degree preferred.
Additional qualifications/skills:
Previous experience in an academic, governmental, nonprofit, philanthropy, and/or venture-backed start-up with state and federal contracts a plus.
Working Conditions and Travel
Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift
and/or move up to 25 pounds.
Work is performed indoors where minimal safety considerations exist.
Travel throughout the state of California may be required (less than 20%).

Equal Employment Opportunity
Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are
Calbright College is California's newest community college – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don't have either the time or money to attend a traditional school. Our mission is to increase economic mobility for working adults who lack easy access to traditional forms of higher education by offering flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.

How to apply
How to Apply
1. Please submit your application (including both a resume and cover letter) or email your resume and cover letter directly to [email protected]

2. Your cover letter must address:
a. How your skills, education, and professional experience meets the minimum qualifications described in this job posting
b. How your past work experience prepares you for success in this role at Calbright
c. Calbright has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Please include a section that describes your skills, education, professional development, community involvement, and/or professional experience working with these diverse groups.

3. Only those applicants who meet the minimum qualifications and address the topics listed above in their cover letter will be considered.

4. We prefer the successful candidate to be a California resident or someone who is willing to relocate to California. Candidates must be authorized to work in the U.S. as a precondition of employment.

For more information, please visit:

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