Associate Director, Graduate Enrollment Management

Indiana University - Bloomington
Bloomington, Indiana
Nov 24, 2020
Institution Type
Four-Year Institution

Associate Director, Graduate Enrollment Management



Job Summary

The Associate Director of Graduate Enrollment Management in the Master’s Programs Office (MPO) is responsible for the oversight and implementation of all enrollment management operations for the master’s degree programs offered at the O’Neill School of Public and Environmental Affairs - Indiana University Bloomington. Operations within the graduate enrollment management funnel include strategic recruitment initiatives, admissions, and the financial aid allocation processes for all degree and certificate programs. The Associate Director will be expected to develop and pursue innovative recruitment strategies targeted towards addressing designated growth areas and to develop metrics to track success of those strategies. Provides leadership for the MPO’s use of SalesForce CRM and collaborates with appropriate offices and stakeholders on digital marketing and advertising initiatives. The Associate Director is responsible for ensuring that all admissions policies are followed, tracking applicant data, and managing the ongoing implementation of O’Neill’s electronic application for all master’s programs and certificates in the School (in collaboration with O’Neill colleagues, campus IT partners, and the University Graduate School). Facilitates the annual fellowship allocation process for new incoming master’s students in conjunction with MPO enrollment management staff. Works collaboratively with the Master's Programs Office (MPO) staff to deliver a recruitment and pre-enrollment communication plan for all O’Neill prospective and admitted students before and leading up to matriculation. Maintains a collaborative relationship with internal stakeholders including program directors, faculty, alumni, other O’Neill units, and external stakeholders such as the University Graduate School, other Indiana University academic departments, and various partner institutions and organizations. In collaboration with the Director of the MPO, the Associate Director is responsible for the annual enrollment management budget, which includes both the graduate student fellowship budgets and the recruitment budget. The Associate Director supervises both full-time enrollment management staff, along with Graduate Assistants.

Required Qualifications

Bachelor's degree and two years of experience. 

Possess a valid driver's license with the ability to be insured by Indiana


Excellent analytical skills, attention to detail, and problem-solving skills. Excellent organizational and multitasking skills, including the ability to adapt and prioritize work and perform efficiently and independently in a fast-paced and time-sensitive environment. Ability to effectively communicate with a wide diversity of individuals and groups. Strategic and forward-thinking. Demonstrated capacity to work independently and also collaborate in cross-functional teams. Interpersonal skills and a customer service orientation with ability to demonstrate cultural sensitivity. Approachable demeanor with ability to establish and maintain strong, positive working relationships with students, faculty, staff, as well as relevant external stakeholders. Ability to maintain confidentiality of work-related information and materials. Proficiency in Microsoft Office Suite (Outlook, Excel, Access, Word, and PowerPoint). Demonstrated record of successfully working with students or individuals from all backgrounds (including first-generation college students, low-income students, racial and ethnic minorities, women, LGBTQ+, etc.) and an interest in contributing to O’Neill in ways that enhance diversity, equity, and inclusion.

Preferred Qualifications

We are particularly interested in candidates with experience in student recruitment, admissions, conversion, and/or enrollment management, particularly at the graduate level. Two years of experience in higher education or nonprofit or government administration. Master's degree, or significant completion towards a Master's degree. Experience with SalesForce or managing a similar CRM.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: PAE

Salary Grade: 3SA

FLSA: Exempt

Job Function: Student Services

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.).  If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. 

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.