Job description

University of California Irvine


Updated: Dec 13, 2020
Location: UC Irvine Campus
Job Type:

Job Opening ID: 13136

Reports To: Admin Supv 1

Working Title: Insurance Coordinator

Department: Student Health

Bargaining Unit: CX

FLSA: Non-Exempt

Payroll Job Code: 004722

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The UC Irvine Student Health Center is a comprehensive outpatient clinic staffed with licensed primary care physicians, psychiatrists, licensed clinical social workers, dentists, physician assistants, registered nurse practitioners, and registered nurses. Medical specialists from various disciplines including dermatology, orthopedics/sports medicine, gynecology, internal medicine, and ENT provide on-site consultation on a regular basis. Student Health also offers basic radiology and clinical laboratory services, insurance consultation, and an on-site pharmacy, making SHC a comprehensive and convenient clinic dedicated to serving students.

Under the supervision of the Insurance & Patient Billing Services Supervisor, the Insurance Coordinator shall coordinate daily patient referral operations and evaluate waiver requests for the Student Health Insurance Plan, providing in-depth customer service to students for a variety of insurance issues.

Compensation Range:

$23.94 - $27.51

Department Website:


Demonstrated experience in the administration of group health insurance plan.

Demonstrated skill and expertise in the administration of group health insurance plan.

Ability to understand insurance billing for a variety of medical services.

Ability to analyze the many complex and confusing insurance situations that are presented to the Insurance Department.

Ability to work independently and use sound judgment to solve problems. Knowledge of medical office procedures.

Working knowledge of medical terminology.

Strong customer service skills and ability to communicate clearly and tactfully with students, staff and all public contacts.

Ability to treat students in a respectful and caring manner while always maintaining patient confidentiality.

Excellent written and oral communication skills demonstrated in a professional manner with excellent telephone demeanor.

Ability to formulate correspondence and ability to type letters and reports.

Detail oriented with good organizational skills and ability to manage multiple tasks simultaneously; ability to work in a busy environment with multiple interruptions.


Three (3) years demonstrated skill and expertise in the administration of group health insurance plan.

Ability to operate department practice management system and campus SBS system.

Ability to use insurance carrier websites to research insurance eligibility status.

Knowledge of University policies and procedures, and campus department functions.

Special Conditions Required:

Although this position's schedule is M-F and during traditional work hours, weekends or non-traditional work hours may be required for special projects or busy times of the year, or when strict deadlines must be met. In the case of extended hours, this position may be required to work those hours. Employment in this position is contingent upon successful completion of a Department of Justice (DOJ) Live Scan background check, verification and continued monitoring of licensure as it applies to the position, and successful completion of our background review or credentialing process, as appropriate to the position. The employee must comply with OSHA, CA/OSHA, and CDC recommendations and requirements regarding vaccination and testing of healthcare employees. This includes, but may not be limited to; current hepatitis B immunizations, annual flu vaccinations, and annual tuberculosis screening. At the discretion of Student Health Center, the employee may be offered an option to sign a declination acknowledgement in lieu of receiving an annual flu vaccination. Per the UC Ethics Briefing, the employee is responsible for reporting any and all potential conflicts of interest to their supervisor in a timely manner.

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

To apply, visit

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Job No:
Posted: 11/23/2020
Application Due: 12/16/2020
Work Type: Full Time