Technology Support Analyst

Job description

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Technology Support Analyst

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

8:00 am – 5:00 pm; Monday – Friday

Hours per week:


FLSA Status:



Academic Affairs


Office of OneIT (Adm)

Work Location:


Primary Purpose of Department:

We provide highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.

Primary Purpose of Position:

This position provides second tier technology support for university constituents. This position serves as a technical consultant on academic and research projects for applications, operating systems, hardware, networking, and information security.

This position is responsible for the routine and non-routine maintenance and support of desktop, laptop and tablet computer systems including software and hardware.

This position supports the hardware, software and research computing needs of faculty.

Summary of Position Responsibilities:

-Provide excellent customer service

-Provide troubleshooting expertise for hardware and software

-Image computers; desktops, laptops, tablets

-Provide consulting services for academic and administrative technology needs

-Work as a team sharing information and ideas

-Work on special projects

-Maintain advanced level expertise in common and specialized computing technology, hardware, software, systems and applications

Minimum Education/Experience:

Bachelor degree

Preferred Education, Knowledge, Skills and Experience:

-Experience with SCCM, JAMF, or both as tools for software maintenance. Familiarity with Apple and Microsoft environments

-Previous experience in a higher education or K-12 setting. Experience designing and implementing technology within teaching spaces including computer classrooms.

-Graduation from a four year college or university and two and one-half years of experience in the information technology field related to the position’s role

Special Notes to Applicants:

The finalist will be subject to a criminal background check.

Posting Open Date:


Posting Close Date:


Open Until Filled:





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Job No:
Posted: 11/21/2020
Application Due: 11/23/2020
Work Type: