Student Support Services Specialist - Welcome Center

Job description

Student Support Services Specialist - Welcome Center

Salary: $48,628.00 - $65,316.00 Annually
Job Type: Full Time
Job Number: 5925-c-11/20
Closing: 11/24/2020 11:59 PM Pacific
Location: Visalia/Hanford, CA
Department: Student Success/Welcome Center

General Description
Under the direction of the appropriate Dean or Provost, the Student Support Services Specialist will perform a variety of specialized duties related to the planning and the implementation of the orientation and matriculation programs in support of the student success with an emphasis in orientation, outreach, and campus tours. This will include but is not limited to planning, and implementation of program activities and providing students with related information.
Two positions: One position will be at the Hanford Educational Center. One position will be on the COS Visalia Campus.

The working hours for both positions will be:
Monday - Thursday 9:00 a.m. - 6:00 p.m.
Friday - 7:45 a.m. - 4:45 p.m.

College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.

Job Duties
Job duties of the Student Support Services Specialist include:

  • Prepare and edit a wide variety of materials such as correspondence, reports, forms, applications, flyers, brochures, memoranda and other documents.
  • Plan, organize and deliver on and off campus activities and programs to provide information and assistance to students regarding academic and financial support services.
  • Provide and maintain accurate information about educational and student support programs of the college; distribute information to students and public via webpage, newsletters, flyers, brochures, posters, presentations, etc.
  • Plan, prepare and deliver presentations; Information Orientation Sessions and Workshops to assist students in applying to college and achieving their educational goals.
  • Maintain regular contact with students to address and assist with problem solving; update student files as necessary.
  • Prepare and disseminate information, applications, and other program related documentation/items to students.
  • Establish professional contacts with colleagues at high schools, community service agencies, and other educational agencies to assist with student success, enrollment, and retention.
  • Organize and conduct campus tours and activities for students and community groups.
  • Attend staff meetings, conferences, and seminars to maintain current knowledge regarding program eligibility requirements, regulations and District policies.
  • Utilize the District's integrated software in performing the required duties of the position.
  • Collaborate and coordinate with the College community and appropriate staff to develop and implement orientation strategies required for matriculation.
  • Maintain online orientation information.
  • Establish and maintain relationships with staff and District feeder high schools to implement the goals of the Student Support Services Program.
  • Perform related duties as assigned.

Minimum Qualifications (Education & Experience):

Any combination equivalent to:
  • Completion of two years of college-level coursework and two years of increasingly responsible business/office experience.

Licenses and Other Requirements:
  • Valid California's driver's license
  • An incumbent must be insurable at the “standard rate” by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District.

Desirable Qualifications:
  • Case Management experience
  • Outreach and recruitment experience
  • Bi-lingual

Working Conditions:
  • Indoor/Outdoor environment
  • Constant interruptions
  • Travel from site to site.
  • Extensive contact with students
  • Multi-project, fast-paced working environment
  • Weekend and evening hours
Physical Abilities:
  • Ability to drive a vehicle from site to site to conduct business of the District.
  • Ability to operate a computer and office equipment
  • Ability to read documents
  • Ability to communicate to provide information over the phone and in person
  • Ability to sit and stand for extended periods of time
  • Ability to reach in all directions
  • Ability to lift up to 20 pounds.

Knowledge and Abilities
The hiring committee is seeking evidence of the following:

Knowledge of:
  • Federal and state guidelines/regulations, policies and procedures as related to orientation, and matriculation
  • College admission procedures.
  • Word processing, spreadsheet and database related software.
  • Oral and written communication skills.
  • District organization, operations, policies and objectives.
  • Applicable sections of State Education Code and other applicable laws.
  • Correct English usage, spelling, grammar and punctuation.
  • Public relations and student support techniques
  • Interpersonal skill using tact, patience and courtesy
Ability to:
  • Prepare and deliver oral presentations.
  • Work confidentially and independently with discretion.
  • Communicate effectively both orally and in writing.
  • Establish and maintain cooperative and effective working relationships with department staff and other COS personnel.
  • Meet concurrent deadlines.

Application Procedure
To be considered applicants must submit allof the following required material:
  • An online COS application
  • Letter of interest, which addresses how the applicant's experience and/or education enables him/her to be able to perform the job duties.
  • Resume
  • Unofficial copies of transcripts of all college/university work. Official transcripts required upon employment.

Recruitment Analyst: Norma Chavez [email protected]

To apply, visit

COLLEGE OF THE SEQUOIAS COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER: The College of the Sequoias Community College District is committed to the principles of equal employment opportunity. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, transgender, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.

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Job No:
Posted: 11/20/2020
Application Due: 11/25/2020
Work Type: