Application Administrator
- Employer
- Illinois State University
- Location
- Normal, Illinois
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job No: 510501
Work Type: On Campus
Location: Normal, Illinois
Title: Application Administrator
Employee Classification: IT Tech Assoc
Department: Application Services
Campus Location: Normal, IL
General SummaryThe Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Primary Administrator for off the shelf or open source business processing software tools for ITSM, Finance/Accounting Packages, Learning Management, Facilities, Scheduling, Planning, etc. Some of the larger software tools in our environment are Sakai, Ellucian Colleague, Cognos, SolarWinds, WebTMA, etc. This person also serves as backup or secondary administrator on other enterprise and/or business applications performing only some of the duties outlined for those specific applications.
- Perform Application Administration and Maintenance which includes tasks like Software Installation, Configuration and Troubleshooting, Performance Tuning, Monitoring, Change Management, Patching, Automation and Integrations.
- Provide technical analysis around how we use and should adopt and/or modify various functionalities of assigned applications.
- Perform Technical Support & Incident Management providing subject-matter expertise on application setup best practices.
- Provide basic Database Administration and Analysis including ad-hoc queries for analysis and reporting.
- Create, Maintain and Update System and Configuration Specific documentation.
- Create test plans and perform testing on application changes.
Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.
The Application Services (APPS) team develops, administers, and delivers quality application services to the University. They work on enterprise and business applications, such as PeopleSoft, ReggieNet, and others.
https://techsolutions.illinoisstate.edu/
- Technically focused Associates degree from accredited institution or three (3) years hands on work experience with technical software solutions
- Minimum of two (2) years of experience in a classroom or professional setting learning skills relevant to an Application Administrator, Technical Analyst, System Support or related position in an IT environment
- Understanding of relational database concepts, administration, queries (SQL), and ability to use 1 or more common query/reporting tools (SQL Developer, TOAD, Cognos, SSRS, Crystal Reports)
- Knowledge and experience with source control, issue tracking, and ITSM
- Knowledge of Web Server Software such as Apache, IIS, Tomcat, WebLogic
- Knowledge and experience working with different Server Operating Systems such as Windows Server (2008R2, 2012, or 2016), Red Hat Enterprise Linux
- Knowledge of IT Infrastructure Hardware such as Servers, Storage, Networking, Backups
- Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
- Strong problem-solving ability
- Excellent interpersonal and communication skills, ability to conduct internal and external meetings
- Ability to work with considerable latitude and independence of action.
- Be able to clearly communicate complex technical concepts verbally and in writing to management, technical staff, and customers in terms appropriate for each audience
- Ability to analyze large amounts of detailed information, quickly understand complex issues, and break information down into smaller pieces more manageable pieces
- Ability to leverage Microsoft Office
- Ability to adapt quickly to new technologies and changing business requirements
- Foundation qualification in Information Technology Infrastructure Library (ITIL) or ability to obtain within 12 months of hire
- Bachelor's or advanced degree in IT or related field from accredited institution
- Three (3) or more years' work experience on Large Scale Software applications with more than 1000 users
- Strong project, analysis, and research skills
- Experience in software testing including creating test plans, creating test cases, test execution, and documenting defects
- Experience gathering requirements, writing use cases, facilitating meetings, documenting notes, creating deliverables, and establishing healthy business relationships
- Experience collecting technical requirements and designing appropriate process and/or software solutions
- Experience and ability to perform various system administration duties for assigned applications including installation, configuration, system backup, monitoring, and patch management
- Experience leveraging server scripting languages such as PowerShell or Perl
- Experience in higher education administrative systems
- Experience working with hosted or vendor managed cloud-based applications
- Vendor Certifications like MCP, MCSA, MCSE, Oracle, Red Hat
- Knowledge of web and object-oriented programming languages useful: HTML, XML/XSL, CSS, PHP, JAVA
- An interest in learning new tools and methods
Core business hours: 8:00am-4:30pm Monday through Friday; weekend or after-hours work may be required to support change management or disaster recovery
Mandatory Physical RequirementsMust be able to complete the following with or without a reasonable accommodation:
1. Ability to maintain a high level of concentration.
2. Ability to work for extended periods at computer workstation.
3. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).
4. Ability to distinguish colors on a monitor.
5. Ability to effectively communicate on a daily basis.
January 2021
Salary Rate / Pay Rate$50,000 - $65,000 annual
Required Applicant DocumentsResume
Cover Letter
Reference List
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant DocumentsTranscripts
ITIL Certification
Certification of Retirement Annuity
PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for ApplicantsPlease fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.
If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline.
Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.
Kira Shelton
Human Resources
kgshelt@ilstu.edu
(309) 438-2120
If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: 11/20/2020 07:40 AM CST
Application Closes: 12/10/2020 11:55 PM CST
Organization
About
Illinois State University, founded in 1857, is the oldest public university in Illinois. Illinois State is a co-educational, residential university committed to fostering a small-college atmosphere with large-university opportunities and promoting the highest academic standards in teaching, scholarship, and community service. Serving more than 20,000 students, our six colleges offer 178 undergraduate majors, 77 minors, 102 master’s programs, 18 doctoral degrees, and 42 certificate options. We have repeatedly been named a “Great Place to Work” by the Chronicle of Higher Education.
Illinois State University is committed to and accountable for advancing equity, diversity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our mission.
Vision
Illinois State University, a first-choice public university, will be increasingly recognized as a national leader for educating high-achieving, motivated students who seek an individualized and transformative experience at an institution that:
- Offers premier undergraduate and graduate programs that integrate traditional knowledge and methods with emerging ideas and innovations
- Generates knowledge through high-quality research, scholarship, and creative activities
- Supports student learning and development inside and outside of the classroom
- Serves the region, state, nation, and world through its commitments to responsible stewardship, meaningful civic engagement, cultural enrichment, and the development of global citizens
Mission
We at Illinois State University work as a diverse community of scholars with a commitment to fostering a small-college atmosphere with large-university opportunities. We promote the highest academic standards in our teaching, scholarship, public service and the connections we build among them. We devote all of our resources and energies to creating the most supportive and productive community possible to serve the citizens of Illinois and beyond.
Values
Pursuit of Learning and Scholarship
Illinois State University works with students as partners in their educational development inside and outside of the classroom so that students come to appreciate learning as an active and lifelong process. The University contributes new knowledge through research, scholarship, and creative activities in which all students, faculty, and staff are encouraged to participate. Faculty members embrace a balanced teacher–scholar model that values their contributions as teachers (facilitators of learning) and scholars (creators and discoverers of knowledge and information).
Individualized Attention
Illinois State University provides a supportive environment that places all learners at the center of teaching and scholarship. Innovative curricular and cocurricular programs, strong student-faculty-staff connections, and superior student services focus on each student as an individual. The University fosters academic and personal growth, recognizes unique educational aspirations, and acknowledges that each faculty and staff member is integral to student success.
Diversity
Illinois State University affirms and encourages community and a respect for differences by fostering an inclusive environment characterized by cultural understanding, ethical behavior, and social justice. The University supports a diverse faculty and staff who mentor a diverse student population. The University endeavors to provide opportunities for all students, staff, and faculty to participate in a global society.
Integrity
Illinois State University promotes an environment defined by the highest ethical standards. Leadership of the University is characterized by stability, adherence to shared values, collaborative decision making, and accountable stewardship of all university resources. Members of the University community work collaboratively through shared governance to ensure the success of the University and are dedicated to making ongoing improvements, always enhancing their contribution to Illinois State University and building on prior accomplishments. Teaching and learning, including research and creative activities, are conducted at the highest level of academic quality and integrity.
Civic Engagement
Illinois State University prepares students to be informed and engaged global citizens who will promote and further the goals of society. The University promotes active learning experiences through which students will gain an awareness and understanding of civic engagement as a lifelong responsibility. The University partners with business, industry, government, and educational entities providing leadership in local, statewide, national, and international initiatives; expanding service and outreach; and enhancing financial support for instructional, scholarly, and service activities.
Illinois State University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding affirmative action, nondiscrimination, and anti-harassment. Illinois State University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity and expression, ancestry, age, marital status, disability, genetic information, unfavorable military discharge, or status as a veteran in employment, educational programs and activities, or admissions. Inquiries or complaints may be addressed by contacting the director of the Office of Equal Opportunity and Access by email at EqualOpportunity@IllinoisState.edu, by calling (309) 438-3383, or by mail at Illinois State University, Campus Box 1280, Normal, IL 61790.
- Website
- https://hr.illinoisstate.edu/prospective/opportunities/
- Telephone
- 309-438-8311
- Location
-
Campus Box 1300
Illinois State University
Normal
Illinois
61790
US
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