Application Administrator

Job description

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Job No: 510501
Work Type: On Campus
Location: Normal, Illinois

Title: Application Administrator

Employee Classification: IT Tech Assoc

Department: Application Services

Campus Location: Normal, IL

General Summary

The Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Primary Administrator for off the shelf or open source business processing software tools for ITSM, Finance/Accounting Packages, Learning Management, Facilities, Scheduling, Planning, etc. Some of the larger software tools in our environment are Sakai, Ellucian Colleague, Cognos, SolarWinds, WebTMA, etc. This person also serves as backup or secondary administrator on other enterprise and/or business applications performing only some of the duties outlined for those specific applications.
- Perform Application Administration and Maintenance which includes tasks like Software Installation, Configuration and Troubleshooting, Performance Tuning, Monitoring, Change Management, Patching, Automation and Integrations.
- Provide technical analysis around how we use and should adopt and/or modify various functionalities of assigned applications.
- Perform Technical Support & Incident Management providing subject-matter expertise on application setup best practices.
- Provide basic Database Administration and Analysis including ad-hoc queries for analysis and reporting.
- Create, Maintain and Update System and Configuration Specific documentation.
- Create test plans and perform testing on application changes.

Additional Information

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

The Application Services (APPS) team develops, administers, and delivers quality application services to the University. They work on enterprise and business applications, such as PeopleSoft, ReggieNet, and others.

Required Qualifications
  1. Technically focused Associates degree from accredited institution or three (3) years hands on work experience with technical software solutions
  2. Minimum of two (2) years of experience in a classroom or professional setting learning skills relevant to an Application Administrator, Technical Analyst, System Support or related position in an IT environment
  3. Understanding of relational database concepts, administration, queries (SQL), and ability to use 1 or more common query/reporting tools (SQL Developer, TOAD, Cognos, SSRS, Crystal Reports)
  4. Knowledge and experience with source control, issue tracking, and ITSM
  5. Knowledge of Web Server Software such as Apache, IIS, Tomcat, WebLogic
  6. Knowledge and experience working with different Server Operating Systems such as Windows Server (2008R2, 2012, or 2016), Red Hat Enterprise Linux
  7. Knowledge of IT Infrastructure Hardware such as Servers, Storage, Networking, Backups
  8. Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
  9. Strong problem-solving ability
  10. Excellent interpersonal and communication skills, ability to conduct internal and external meetings
  11. Ability to work with considerable latitude and independence of action.
  12. Be able to clearly communicate complex technical concepts verbally and in writing to management, technical staff, and customers in terms appropriate for each audience
  13. Ability to analyze large amounts of detailed information, quickly understand complex issues, and break information down into smaller pieces more manageable pieces
  14. Ability to leverage Microsoft Office
  15. Ability to adapt quickly to new technologies and changing business requirements
  16. Foundation qualification in Information Technology Infrastructure Library (ITIL) or ability to obtain within 12 months of hire
Desired Qualifications
  1. Bachelor's or advanced degree in IT or related field from accredited institution
  2. Three (3) or more years' work experience on Large Scale Software applications with more than 1000 users
  3. Strong project, analysis, and research skills
  4. Experience in software testing including creating test plans, creating test cases, test execution, and documenting defects
  5. Experience gathering requirements, writing use cases, facilitating meetings, documenting notes, creating deliverables, and establishing healthy business relationships
  6. Experience collecting technical requirements and designing appropriate process and/or software solutions
  7. Experience and ability to perform various system administration duties for assigned applications including installation, configuration, system backup, monitoring, and patch management
  8. Experience leveraging server scripting languages such as PowerShell or Perl
  9. Experience in higher education administrative systems
  10. Experience working with hosted or vendor managed cloud-based applications
  11. Vendor Certifications like MCP, MCSA, MCSE, Oracle, Red Hat
  12. Knowledge of web and object-oriented programming languages useful: HTML, XML/XSL, CSS, PHP, JAVA
  13. An interest in learning new tools and methods
Work Hours

Core business hours: 8:00am-4:30pm Monday through Friday; weekend or after-hours work may be required to support change management or disaster recovery

Mandatory Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:
1. Ability to maintain a high level of concentration.
2. Ability to work for extended periods at computer workstation.
3. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).
4. Ability to distinguish colors on a monitor.
5. Ability to effectively communicate on a daily basis.

Proposed Starting Date

January 2021

Salary Rate / Pay Rate

$50,000 - $65,000 annual

Required Applicant Documents

Cover Letter
Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

ITIL Certification
Certification of Retirement Annuity

PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Contact Information for Applicants

Kira Shelton
Human Resources
[email protected]
(309) 438-2120

Important Information for Applicants

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 11/20/2020 07:40 AM CST
Application Closes: 12/03/2020 11:55 PM CST




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Job No:
Posted: 11/20/2020
Application Due: 12/3/2020
Work Type: