Admin Support Specialist

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Admin Support Specialist - Journey

Working Title:

Admin Support Specialist

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$36,120 - $40,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Time-Limited

If time-limited, estimated duration of appointment:

1 year

Hours per week:


Work Schedule:

Schedule will be determined by supervisior & employee based on workload. Prospective employees should exhibit the willingness to periodically extend the workday/work week to meet defined timelines and the willingness to travel regularly throughout the state with not infrequent overnight travel.
A combination of on-site and remote based work is required.

Department Name and Number:

SW-Research Projects-382000

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Administrative/Clerical Support

Department Description:

The University of North Carolina Behavioral Health Springboard (BHS) provides certification, support, and training for professionals working in public mental health and substance use disorder treatment programs.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:


The person in this position(s) will be responsible for: training outreach; registration; tracking capacity of future events; web co-hosting events in support of the faculty trainer; scouting locations; and performing on-site administration of the program (once state stay at home orders are lifted).
This position(s) will also be responsible for correspondence with training participants, utilizing our learning management program to track training completion and evaluation, and preparing training reports. The person in the position will be responsible for 2-3 events per week.
Duties & Responsibilities
50% – Provide on-site registration and event hosting duties, representing BHS in a professional and customer-oriented manner. Serve as primary liaison with event trainer(s), ensuring all supplies, materials, and A/V equipment are secured and in proper working order. Provide web cohosting and virtual facilitator support using zoom, Adobe Connect, and other webinar platforms.
20% – Carryout events according to established timelines, collaborating with relevant BHS team and external stakeholders, speakers and vendors to ensure priorities are communicated clearly and effectively. Ensure an overall attitude of customer service and support is conveyed in all communication.
15% – Provide end-user support to registrants and prospects to ensure smooth registration and access to all materials
10% – Perform data entry and analysis regarding use of marketing tools, managing capacity of events, tracking registration and fees, reporting on participant evaluation and attendance at each event.
5% – Scout potential training venues and work collaboratively with BHS staff on securing vendor contracts as needed.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Essential Skills, Knowledge and Abilities:

•Must be comfortable with public speaking
•Willingness to periodically extend workday/work week to meet defined timelines
•Willingness to travel regularly throughout the state with not infrequent overnight travel
•Computer skills proficient to use programs such as: Word, Excel, and Microsoft Outlook
•Current NC driver’s license

Preferred Qualifications:

Bachelor’s degree in Communications, English, Hospitality, or related field; Previous experience using a learning management system preferred.

Required Licenses/Certifications:

Current NC Driver’s License

Position/Schedule Requirements:

Night work occasionally, Overtime occasionally, Valid NC Driver’s License, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 11/20/2020
Application Due: 11/30/2020
Work Type: