Computer Services Assistant (Working Title: Learning Environment Support Specialist)
DescriptionPutting technology to work at Georgia State University. Are you passionate about technology, your clients’ success, and looking to make a difference? Ranked the #2 Most Innovative National University by US News and World Report, Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation and Technology (IIT) - Learning Environments, seeks to inspire, support, and enable innovative solutions to advance learning, research and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating and implementing new models of higher education for a community of diverse learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity and efficiency are key.
Georgia State University’s Instructional Innovation and Technology (IIT – innovation.gsu.edu) is seeking four (4) part-time, skilled and diverse Computer Services Assistants. The incumbents will be responsible for ensuring that all classroom technology is functional, respond to emergency calls and tickets, provide excellent customer services, and assist related inventory and projects. These positions will also assist with the training of student assistants. The vacancies will staff the Downtown Atlanta Campus and will not exceed 29 hours per week.
The scope of responsibilities for this position will include these essential duties but is not limited to the following,
- Report status of technology issues through campus ticketing system and other forms of official communication (i.e. email, chat client or additional supervisor directed tool). Support the resolution of Help tickets for technology requests or incident. Refers complex questions to higher-level specialists.
- Provides technical assistance and training to faculty, staff, and students in the use of software and hardware; instructs the user in the proper use of equipment or software.
- Performs entry-level technical support of IT/AV enabled spaces and including IT equipment upgrades, testing, and replacements.
- Assist with Lead responsibilities including administrative tasks, such as record keeping, and other related duties.
QualificationsHigh School diploma or GED and one year experience working with computer software packages and equipment; or a combination of education and related experience.
College/Business Unit11/30/20, 11:59:00 PM
College/Business Unit: Instructional Innovation & Technology
Location: Atlanta Campus
Job Posting: 11/19/20, 9:07:28 AM