Computer Services Assistant (Working Title: Learning Environment Support Specialist)
- Employer
- Georgia State University
- Location
- Atlanta, GA
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Georgia State University’s Instructional Innovation and Technology (IIT – innovation.gsu.edu) is seeking five (5) part-time, skilled and diverse Computer Services Assistants. The incumbents will be responsible for ensuring that all classroom technology is functional, respond to emergency calls and tickets, provide excellent customer services, and assist related inventory and projects. These positions will also assist with the training of student assistants. Four vacancies will staff the Downtown Atlanta Campus; one vacancy will staff the Decatur Campus and will not exceed 29 hours per week.
The scope of responsibilities for this position will include these essential duties but is not limited to the following,
- Report status of technology issues through campus ticketing system and other forms of official communication (i.e. email, chat client or additional supervisor directed tool). Support the resolution of Help tickets for technology requests or incident. Refers complex questions to higher-level specialists.
- Provides technical assistance and training to faculty, staff, and students in the use of software and hardware; instructs the user in the proper use of equipment or software.
- Performs entry-level technical support of IT/AV enabled spaces and including IT equipment upgrades, testing, and replacements.
- Assist with Lead responsibilities including administrative tasks, such as record keeping, and other related duties.
QualificationsHigh School diploma or GED and one year experience working with computer software packages and equipment; or a combination of education and related experience.
College/Business Unit11/30/20, 11:59:00 PM
College/Business Unit: Instructional Innovation & Technology
Location: Atlanta Campus
Job Posting: 11/19/20, 9:07:28 AM
Organization
Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.
Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.
More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.
The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.
Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.
The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.
The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.
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