Administrative Assistant

Job description

Posting Number:


Working Title:

Administrative Assistant


UHC Medical Clinic Gold/ Urgent C

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday through Friday 8 am until 5 pm

Advertised Salary:


Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Office/Clerical Assistant



Job Family:




Minimum Qualifications:

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

Some college or additional training preferred. Applicable experience in medical office, hospital, or similar setting.

Position Summary:

The Clinic Administrative Assistant schedules patient appointments, greets and registers patients, manages telephone calls to the assigned clinic, enters patient and other critical data, verifies charges, and performs other clerical functions in the outpatient clinics. Works closely with other members of the patient care team. Reports to and is directly supervised by the Clinic Manager.

Knowledge, Skills, Abilities and/or Competencies:

Handle multiple tasks with flexibility and attention to detail. Computer skills required to include Windows, Microsoft Office, including Outlook and Word. Previous experience using electronic practice management and Health record systems is preferred. Strong customer service and communication skills

Physical Demands:

Will sit, stand, bend, reach, and walk as needed for 8 hour shifts.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Schedules appointments accurately and appropriately based on patient symptoms, eligibility, and age-specific needs. Schedules appointments with appropriate clinician and within appropriate timeframe. Communicates appropriate information to patients regarding their visit (preparation, timeframe, date, clinician, parking, etc.). Verifies eligibility and requests completion of patient questionnaire at the time of scheduling. Works in collaboration with clinic staff monitoring appointment schedules to ensure appropriate assignment and flow of patients. Refers complex or special needs to nurse or manager. Schedules follow up appointments for correct provider and within the correct timeframe.

Percentage of time:



Receives patients and others who present in the clinic for appointments, care, or special needs or services. Greets patients and visitors in a timely and courteous manner. Answers general questions, provides directions, and refers patients appropriately. Monitors reception area for patients in distress or for long wait times and acts to resolve. local phone number, address, email address and other demographic information when making appointment. Verifies completed health history and patient agreement form.

Percentage of time:



Verifies correct insurance and contact information in PnC at check-in and check-out in the clinic. Requests UGA identification card and current insurance card to compare with information in Open Registration. Verifies and updates correct contact information, including local address, local phone number, emergency contact, and email address. Verifies correct insurance information in Open Registration. If necessary, refers patient back to Registration prior to check-in for appointment. Verifies visit data accurately and promptly at the end of each visit. Provides walkout statement and other patient information to the patient. Provides follow up information as specified by the provider. Provides clerical and secretarial support for the clinic functions.
Maintains logs, files, forms, and other records of the clinic. Contacts patients as needed or directed for follow up care and appointments. Directs requests for release of records to RHI department. Records minutes of team meetings and other communications in collaboration with clinic manager.

Percentage of time:



Provides effective telephone coverage for incoming calls to the clinic. Answers telephone, responds to questions and requests, and takes accurate messages for others in the clinic. Forwards information, messages, or caller to the appropriate individual. Prioritizes communication to appropriate staff/resource and anticipates and obtains chart or additional information when needed. Interacts with callers and staff in a helpful and courteous way. Respects and demonstrates

Percentage of time:





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Job No:
Posted: 11/20/2020
Application Due: 2/18/2021
Work Type: