Intake Specialist

Job description

General Summary

Assists in the administration of the University’s policies and procedures, both informal and formal. Serve as the interface between students and the University. Provide objective and non-biased services that serve to develop a fair and equitable university community. Work directly with students, faculty, and staff and others to provide consultation related to university policies and procedures. Provide assistance within assigned unit to solicit new projects, service, or program opportunities.

Principal Duties and Responsibilities

Complete intake appointments, evaluate medical documentation and create individualized accommodation plans for qualified Disability Resource Center students.

Ensure timely disposition, management, and resolution of residential and academic accommodations consistent with Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act, ADA Amendment Act, and other related state and federal laws.

Assist with resolution and prevention of both academic and non-academic concerns. Review and evaluate University policies, protocols, and processes as indicated; make recommendations and lead initiatives for development and improvement as needed.

Assist with the overall administration of the University's policies and procedures specific to the assigned department.

Represent the Department and/or Division on University committees concerned with addressing student issues, campus culture, and University policies and procedures.

Listen to and advise students on interpretations of university policies and procedures, the steps to take to resolve problems informally, and what formal and administrative options are available.

Maintain appropriate case records by documenting communications with and regarding students, staff, and/or faculty interactions in the specified student affairs area database.

Provide leadership, training, and guidance related to University policies and procedures.

Commitment to supporting the needs of students from diverse and underrepresented backgrounds.

Perform related departmental duties as assigned.


Knowledge and skills typically acquired through the completion of a Bachelor’s Degree in student personnel, special education, higher education administration, counseling, psychology, criminal justice, conflict resolution, or a related field is required.

Knowledge of the Americans with Disabilities Act (ADA), the ADA Amendments Act, and Section 504 of the Rehabilitation Act, and other related state and federal laws is required.

1 year of full-time professional experience in student disability services, conduct processes, conflict resolution, dispute resolution, or related field in Academic and Student Affairs is required.

Working knowledge of academic administration, including an understanding of department and college levels and university community dynamics is required.

Demonstrated ability to handle confidential information and use discretion in sensitive matters is required.

Strong written and verbal communication skills are required.

Skills in mediation, conflict resolution, student advising, or counseling is preferred.

Experience in a higher education setting is preferred.

Experience in case management preferred.

Supplemental Information





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Job No:
Posted: 11/20/2020
Application Due: 11/27/2020
Work Type: