Intake Specialist

Job description


Salary: Depends on Qualifications
Job_Type: Full Time
Job_Number: 02311
Closing: 12/02/20
Location: Main Campus
Division: ASA

General Summary

Assists in the administration of the University's policies and procedures, both informal and formal. Serve as the interface between students and the University. Provide objective and non-biased services that serve to develop a fair and equitable university community. Work directly with students, faculty, and staff and others to provide consultation related to university policies and procedures. Provide assistance within assigned unit to solicit new projects, service, or program opportunities.

Principal Duties and Responsibilities

Complete intake appointments, evaluate medical documentation and create individualized accommodation plans for qualified Disability Resource Center students.

Ensure timely disposition, management, and resolution of residential and academic accommodations consistent with Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act, ADA Amendment Act, and other related state and federal laws.

Assist with resolution and prevention of both academic and non-academic concerns. Review and evaluate University policies, protocols, and processes as indicated; make recommendations and lead initiatives for development and improvement as needed.

Assist with the overall administration of the University's policies and procedures specific to the assigned department.

Represent the Department and/or Division on University committees concerned with addressing student issues, campus culture, and University policies and procedures.

Listen to and advise students on interpretations of university policies and procedures, the steps to take to resolve problems informally, and what formal and administrative options are available.

Maintain appropriate case records by documenting communications with and regarding students, staff, and/or faculty interactions in the specified student affairs area database.

Provide leadership, training, and guidance related to University policies and procedures.

Commitment to supporting the needs of students from diverse and underrepresented backgrounds.

Perform related departmental duties as assigned.

Qualifications

Knowledge and skills typically acquired through the completion of a Bachelor's Degree in student personnel, special education, higher education administration, counseling, psychology, criminal justice, conflict resolution, or a related field is required.

Knowledge of the Americans with Disabilities Act (ADA), the ADA Amendments Act, and Section 504 of the Rehabilitation Act, and other related state and federal laws is required.

1 year of full-time professional experience in student disability services, conduct processes, conflict resolution, dispute resolution, or related field in Academic and Student Affairs is required.

Working knowledge of academic administration, including an understanding of department and college levels and university community dynamics is required.

Demonstrated ability to handle confidential information and use discretion in sensitive matters is required.

Strong written and verbal communication skills are required.

Skills in mediation, conflict resolution, student advising, or counseling is preferred.

Experience in a higher education setting is preferred.

Experience in case management preferred.

Supplemental Information

ECLS: PE
GRADE: 07

Eastern Michigan University offers a competitive salary and comprehensive benefits package including health, dental and vision insurance; a TIAA-CREF retirement plan with employer contributions; an outstanding vacation and time off policy; a tuition waiver program and much more.

Click here to view highlights of the University's total rewards program.

For specific information by employment classification, click here to review the Benefits in Brief information.

* 01

Do you have knowledge and skills typically acquired through the completion of a Bachelor's Degree in student personnel, special education, higher education administration, counseling, psychology, criminal justice, conflict resolution, or a related field?

  • Yes
  • No


* 02

Do you have knowledge of the Americans with Disabilities Act (ADA), the ADA Amendments Act, and Section 504 of the Rehabilitation Act, and other related state and federal laws?
  • Yes
  • No


* 03

Do you have 1 year of full-time professional experience in student disability services, conduct processes, conflict resolution, dispute resolution, or related field in Academic and Student Affairs?
  • Yes
  • No


* 04

Do you have working knowledge of academic administration, including an understanding of department and college levels and university community dynamics?
  • Yes
  • No


* 05

Do you have demonstrated ability to handle confidential information and use discretion in sensitive matters?
  • Yes
  • No


* 06

Do you have strong written and verbal communication skills?
  • Yes
  • No


* Required Question

PI126272102

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 11/20/2020
Application Due: 1/19/2021
Work Type:
Salary: