Patient Relations Assistant/UKHC
Patient Relations Assistant/UKHCRequisition Number:
Patient Relations AssistantDepartment Name:
H3020:Admitting and Registration ServicesWork Location:
Lexington, KYGrade Level:
$13.58-21.83/hourType of Position:
StaffPosition Time Status :
HSClick here for more information about equivalencies::
3.5 yrsRequired License/Registration/Certification:
This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.Shift:
3rd shift (11p-7a) includes weekend and holiday rotationsJob Summary:
The Patient Relations Assistant is responsible for admitting and registration of patients to UK HealthCare for the Emergency Department, Direct Admission, OB Triage/Admit, some Outpatient services, and Transport Department. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliance regarding release of patient information. Includes other clerical and medical records tasks as needed.
Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.Skills / Knowledge / Abilities:
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.Does this position have supervisory responsibilities? :
Proven track record of providing exceptional customer service and 3.5 years of experience in medical office work preferred. Prior patient registration and insurance verification experience highly preferred.Deadline to Apply:
11/29/2020University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.