Service Desk Engineer II/UKHC

Job description

Job Title:

Service Desk Engineer II/UKHC

Requisition Number:


Working Title:

Service Desk Engineer II

Department Name:

H3997:EVPHA Information Technology

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3 yrs

Required License/Registration/Certification:

HDI Support Center Team Lead Certification. Certifications are required within one year of hire date.

Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.


This is a full-time, exempt position with an assigned schedule however our Service Desk is a 24/7 operation and shifts may change depending on departmental needs.

Job Summary:

UK HealthCare Information Technology Services has posted the Service Desk Engineer II role.

This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to work on large multi-disciplinary teams with significant amount of varied work assignments.

The successful Service Desk Engineer II is responsible to provide processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the UKHC IT process.

HDI Support Center Team Lead certifications are required within one year of hire date.
Please apply for any and all positions you feel qualified, if you do not apply for a specific position you cannot be considered for the position.

Skills / Knowledge / Abilities:

The ideal candidate will have an understanding of clinical operations and processes, Excellent leadership and teaching abilities.

In addition the candidate will have the ability to build strong relationships across a broad range of personality types.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Bachelor’s degree with at least 3 years of related experience preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 11/19/2020
Application Due: 12/4/2020
Work Type: Full Time