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Service Desk Engineer II/UKHC

Employer
University of Kentucky
Location
Lexington, KY

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title:

Service Desk Engineer II/UKHC

Requisition Number:

RE25402

Working Title:

Service Desk Engineer II

Department Name:

H3997:EVPHA Information Technology

Work Location:

Lexington, KY

Grade Level:

11

Salary Range:

$53,477-89,315/year

Type of Position:

Staff

Position Time Status :

Full-Time

Required Education:

BS

Click here for more information about equivalencies::

http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience:

3 yrs

Required License/Registration/Certification:

HDI Support Center Team Lead Certification. Certifications are required within one year of hire date.

Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.

Shift:

This is a full-time, exempt position with an assigned schedule however our Service Desk is a 24/7 operation and shifts may change depending on departmental needs.

Job Summary:

UK HealthCare Information Technology Services has posted the Service Desk Engineer II role.

This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members.

This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to work on large multi-disciplinary teams with significant amount of varied work assignments.

The successful Service Desk Engineer II is responsible to provide processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the UKHC IT process.

HDI Support Center Team Lead certifications are required within one year of hire date.
Please apply for any and all positions you feel qualified, if you do not apply for a specific position you cannot be considered for the position.

Skills / Knowledge / Abilities:

The ideal candidate will have an understanding of clinical operations and processes, excellent leadership and teaching abilities. In addition the candidate will possess the ability to build strong relationships across a broad range of personality types.

Does this position have supervisory responsibilities? :

No

Preferred Education/Experience:

Bachelor’s degree with at least 3 years related experience preferred.

Deadline to Apply:

12/02/2020

University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Organization

Fast Facts

Location: Lexington, Ky.
Founded: 1865
Endowment: $1.1 billion
Budget: $3.5 billion
Research Grants and Contracts Awarded: $316.5 million
Library Holdings: 4.3 million volumes
Enrollment: 30,76
President: Dr. Eli Capilouto
Provost: Dr. David W. Blackwell
Executive Vice President for Finance and Administration: Dr. Eric Monday
Executive Vice President for Research: Dr. Lisa A. Cassis
Executive Vice President for Health Affairs: Dr. Mark F. Newman

About the University

Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.

Mission

The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.

Our Guiding Principles

The University is driven by the promise it has made to Kentucky, one that honors its land-grant mission and a heritage honed through 150 years of service to the Commonwealth of Kentucky. Six principles guide our efforts. They are: creating a vibrant undergraduate learning community, advancing a high-quality graduate and professional education portfolio, cultivating a robust research environment, developing a strong and sustainable UK infrastructure, fostering a positive work environment for faculty and staff, and ensuring a meaningful impact on the Commonwealth and the community.

Employment/Benefits

As Central Kentucky's largest employer, the University of Kentucky supports the recruitment and retention of unparalleled talent - individuals who inspire learning, teaching, service and healing through innovation in work solutions, initiatives, policies and programs. Impressive benefits at the University include an excellent retirement package, with an employer match that doubles the employee's contribution, a dynamic work-life program to assist employees in balancing their work with their personal lives, a wellness program to protect, maintain and promote the health of employees, and a strategic plan that nurtures diversity of thought, culture, gender and ethnicity. For more information regarding benefits, visit http://www.uky.edu/hr/benefits.

Research

In fiscal year 2016, the University of Kentucky was awarded $316.5 million in external grants and contracts. UK is one of only eight universities across the country with the full range of undergraduate, graduate, professional and medical programs on one contiguous campus, leading to groundbreaking discoveries and unique cross-disciplinary research and scholarship. Moreover, UK is currently one of only 22 public institutions with a trifecta of federal designations of excellence in research: for aging, in cancer and in translational science. A new $265 million research facility, due to open in 2018, will bring together clinicians, scientists and scholars from across UK’s campus to reduce health gaps in Kentucky. These health gaps include cancer, cardiovascular disease & stroke, diabetes & obesity, substance abuse, and neuroscience & aging.

Research at UK is a dynamic enterprise encompassing both traditional scholarship and emerging technologies. UK is one of eight universities in the U.S. that has well-established programs in agriculture, engineering, medicine and pharmacy on a single campus, leading to groundbreaking discoveries and unique interdisciplinary collaboration.

In 2013, the UK Markey Cancer Center announced its designation as a National Cancer Center by the National Cancer Institute. This designation places UK among an elite group of 22 research universities that can boast the "Triple Crown" of federal research awards: NCI designation, the Clinical Translational Sciences Award, and a federally supported Alzheimer's Disease Center.

UK HealthCare

UK HealthCare has strategically developed an incredible capacity to serve the Commonwealth through its state-of-the-art patient care pavilion and emergency rooms, advanced biomedical and biological research, and a network of affiliate health care agencies throughout Kentucky. Passion for people and a vision for the "medical campus of the future" have inspired leading physicians and researchers from across the United States to join UK. Their research agenda is balanced with outreach to affiliated and partner hospitals, so Kentucky families can receive high-quality health care at home and travel to Lexington for only the most advanced, complex medical care and procedures.

Living in the Bluegrass

Ranked as one of the nation's best places to live and work, Lexington offers many diverse educational, cultural and commercial opportunities. With a population of more than 314,000 people, Lexington supports cultural attractions such as opera, ballet, theater and musical events. Surrounded by rolling hills and horse farms, the Bluegrass Region is known for its natural beauty. For more information: http://www.uky.edu/hr/employment/working-uk/life-in-lexington.

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