Financial Aid Counselor - National & Global Education

Job description

Financial Aid Counselor - National & Global Education

Position Summary:

Serves Indiana Wesleyan University’s National & Global Campus student population by helping them navigate through federal and state student aid application processes. Determines eligibility and awards federal and state student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.

NOTE: This position would not come available until January 2021 and remote work will be considered.

Reporting Relationships:

This position reports to the Assistant Director of Financial Aid, National & Global Campus – either at Marion or at Indianapolis North Education Center location.

Education Requirements:

Bachelor’s degree or equivalent financial aid work experience

Duties and Responsibilities:

  • Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility
  • Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations
  • Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions
  • Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options
  • Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others
  • Other duties as assigned
  • Qualifications:

    According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

    • Ability to gain knowledge and practical understanding of federal, state, and institutional student financial aid administration and apply this knowledge accurately and efficiently to student financial award packages
    • Effective oral and written communication skills and comfortable working in a computerized environment and coordinated call center office setting; sound problem solving and analytical skills
    • Capacity to work independently and within a team environment with attention to detail along with the ability to keep sensitive information secure and private
    • Previous experience with student financial aid administration desired
    • Fluency in Spanish as a second language desired


    As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

    The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

    All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

    Indiana Wesleyan University is an Equal Opportunity Employer




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    Job No:
    Posted: 11/19/2020
    Application Due: 12/23/2020
    Work Type: Full Time