Client Services Representative - Temporary

Job description

Posting Number:


Position Number:


Position Type:


Essential Job Duties:

This assignment is an as needed position for for coverage during staffing shortages. Provide in-person and telephone care and assistance to clients, medical staff, and rDVMs; assume administrative responsibilities from scheduling referral appointments until the point of discharge and any follow-ups necessary; use responsible financial practices in relation to collecting payments from clients.

Is Time Limited:


Job City & State:

Raleigh, NC

Classification Title:


Working Title:

Client Services Representative - Temporary

Work Schedule:

Various days, evenings & weekends - as needed basis

Minimum Experience/Education:

High School Diploma or equivalency
Prefer at least one year of related office experience in a very busy office setting or equivalent combination of training and experience.

Department Required Skills:

Exceptional customer service skills and the ability to interact professionally with clients, faculty and staff.
Prefer experience dealing with emotionally stressed individuals in a positive manner, attention to detail.
Ability to multitask and handle a multiple line phone system while providing excellent care to clients on the phone and in person simultaneously.
Ability to interpret Veterinary Hospital guidelines and client needs to determine emergency situations.

Preferred Years Experience, Skills, Training, Education:

Prefer previous experience in client services/reception, particularly in a medical setting.
Knowledge of medical terminology specifically related to veterinary medicine a plus.
Prefer proficiency with Microsoft Office and Google Apps.

Required License or Certification:


Valid NC Driver's License required?:


Commercial Driver's License Required?:


Anticipated Hiring Range:


Job Open Date:


Quick Link:


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 11/19/2020
Application Due: 2/17/2021
Work Type: