Senior Service Desk Analyst
- Employer
- Hofstra University
- Location
- Hempstead, NY
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
This is an onsite position; work for this role is performed on campus.
Characteristic duties and responsibilities include but are not limited to:
•Evaluates problems and undertakes escalations for service restorations.
•Provides vital support and resolutions for colleagues on the Engagement and Client Support team.
•Resolves technical hardware and application problems.
•Performs warranty end user hardware repairs.
•Escalates complex technical problems through a defined process.
•Logs and tracks resolutions, follows up with users and updates related problem documentation.
•Coordinates the day-to-day operations of the ITS Service Desk.
•Acts as a single point of contact for service dispatch.
•Serves as an internal escalation point for complex issues.
Qualifications:Qualifications:
•Bachelor’s degree required; computer discipline preferred.
•Minimum 2 years of relevant IT end user support experience required; 5 years preferred.
•Knowledge and experience with end user technology support of: Office 365; Windows 10; Apple macOS, iOS; Google Android, ChromeOS; Active Directory; and ServiceNow
•Strong attention to detail and organizational skills required.
•Excellent written and oral communication skills.
•Exceptional customer service skills.
•Proficient with scripting and application integrations preferred
•Experience in the following technologies preferred: CrowdStrike; DUO; Ellucian/Banner also preferred.
•Ability to work evening hours as needed.
Application Instructions:For consideration, please send your resume and cover letter with salary requirements to: ITjobs@hofstra.edu. Please indicate "Senior Service Desk Analyst" in the subject line.Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 11/16/2020Posting Number: 896765
Organization
Working at Hofstra University
Hofstra University is a dynamic private university where students will benefit from large-university resources and thrive within a small college atmosphere. At Hofstra, students can choose from 155 undergraduate and 170 graduate program options within the Frank G. Zarb School of Business; Hofstra College of Liberal Arts and Sciences: the Peter S. Kalikow School of Government, Public Policy and International Affairs; School of Humanities, Fine and Performing Arts; School of Natural Sciences and Mathematics; the Hofstra Northwell School of Medicine at Hofstra University and Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies at Hofstra University; Hofstra University Continuing Education; Honors College; Lawrence Herbert School of Communication; Maurice A. Deane School of Law; School of Education; School of Engineering and Applied Science; and School of Health Professions and Human Services. Students also benefit from small classes (student-to-faculty ratio of 13-to-1 and an average undergraduate class size of just 21 students), flexible schedules, and close proximity to the cultural and networking aspects of New York City.
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