Program Coordinator (Student Services Professional II)

Job description

Job no: 498346
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Student Services

Advertised: Nov 17, 2020 (9:00 AM) Pacific Standard Time
Applications close: Dec 01, 2020 (11:55 PM) Pacific Standard Time

Position SummaryThe Program Coordinator oversees all operational aspects of assigned financial aid program(s). The program assignment is based on the experience and skills of the individual and the needs of the Office of Financial Aid and Scholarships. This position will support the financial aid needs of students at the San Diego, Imperial Valley, and Global Campuses.The incumbent Develops and interprets policy and procedure in consultation with management, and advises staff, other program coordinators, students, and the public.When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation.For more information regarding the Office of Financial Aid and Scholarships, click here.This is a full-time (1.0 time-base) benefits-eligible, temporary position, anticipated to end on or before 6/30/2021 with the possibility of reappointment and/or permanency. This position is designated exempt under FLSA and is therefore not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.Education and ExperienceExperience:Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.Education:Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.Preferred QualificationsExcellent skills communicating with prospective students, current students, parents, high school counselors, and other student service personnel while maintaining tact and professionalism in difficult situations.Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc.Knowledge of scholarship and financial aid related deadlines and reporting requirements.Knowledge of financial aid programs, laws, rules, and regulations, and scholarship/financial aid policies and procedures.Ability to use OFAS developed and maintained automated student financial aid and scholarship systems.Ability to interpret and revise the needs analysis and financial aid award for individual students.Ability to read and interpret federal income tax transcripts and understand their relationship to the needs analysis process and federal verification requirements.Ability to accurately assess a student's current and potential financial and academic circumstances, be responsive to the student’s unique situation, and provide appropriate recommendations for planning strategies.Experience working with the PeopleSoft Campus Solutions Financial Aid (FA) Module to administer financial aid and scholarships.Experience working in a Financial Aid Department at a CSU and using CSU developed CMS Baseline modifications to the standard delivered PeopleSoft Campus Solutions FA module.Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education, or other experience or activities.Ability to manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment.Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint, and persuasiveness to achieve understanding and cooperation.Ability to exercise independent professional judgment without the benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual studentsAbility to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently.Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs at San Diego State University.Understanding of the role and use of automation in the delivery of financial aid and scholarships, to increase efficiency and accuracy and to provide excellent customer service.Experience preparing and delivering informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the OFAS.Compensation and BenefitsStarting salary upon appointment not expected to exceed $4,304 per month. CSU Classification Salary Range: $4,304 - $6,120 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.Supplemental InformationInitial review of the required application materials, including cover letters and resumes, will begin on December 2, 2020. To receive full consideration, apply by December 1, 2020.The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.SDSU is a smoke-free campus. For more information, please click here.SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at [email protected]




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Job No:
Posted: 11/18/2020
Application Due: 12/1/2020
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