Lockshop and Card Access Supervisor

Job description

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:


Months per year:


Position Number:


NC Salary Grade Equivalency:


Classification Title:

Facility Maintenance Supervisor - Advanced

Working Title:

Lockshop and Card Access Supervisor

Salary Range:

$65,435- $72,706

Anticipate Hiring Range:

$65,435 - $68,720

FLSA Status:



Business Affairs


Facilities Management (Adm)

Work Unit:

Facilities Management Lock Shop

Work Schedule:

8:00 am – 5:00 pm; Monday – Friday with occasional weekend hours during football season, as necessary.

This position is designated as ‘mandatory’ and, when contacted to report to work, its incumbent is expected to reach the building as expeditiously as possible using normal precautions as dictated by the adverse weather conditions.

Primary Purpose of Position:

This position consults with department heads, designers, project managers, and vendors involved in the construction, renovation, or alteration of academic buildings concerning planning to meet departmental needs, compliance with University policy, and Federal, State, and local building codes as it pertains to keys, locks, camera’s and card access.

Minimum Education/Experience:

High school diploma or equivalency and two years of experience in trade(s) areas assigned; or equivalent combination of training and experience.

Essential Job Duties:

1.Organize, plan, assign, schedule, and supervise work of personnel involved in the daily operations of the shop to include the maintenance of all electronic access control, key system management, camera systems, electronic key boxes.
2.Provide oversight for compliance programs, prepare, submit, and maintain records of all activities, respond to inquiries from compliance agencies; analyze and implement solutions to new requirements. Ensure adherence to safety regulations and compliance with local, state and federal mandates and rules as applicable to the university.
3.Assign, supervise and participate in major and minor maintenance and repairs on all building access systems and all associated hardware.
4.Diagnose and participate in skilled and semi-skilled repairs and expansion of all access control and campus key systems. Use knowledge to assist other team members with technical assistance.
5.Plan, organize and schedule the work flow of employees, and determine the priority of work orders and their assignment. Advise and assist assigned personnel, and assure timely completion of their work.
6.Monitor and evaluate preventative maintenance (PM) schedules and procedures to maximize asset availability and cost effectiveness.
7.Demonstrate and perform advanced level knowledge and skill of the following systems: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS). ‘
8.Recommend assignments of campus wide systems to include: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS); based on usage and needs analysis; establish production and quality control.
9.Oversee work orders and inventory system; monitor budget expenditures, determine expenses, approve of purchases of $2,500 or less in 49’er Mart and approval of P-card transactions, prepare budget requests for equipment and repairs, and determine priorities for specialty repairs from vendors.
10.Monitor employee work schedules via time clock systems (Kronos) that include work times, attendance and time-off.
11.Write specifications for access control and all related equipment; coordinate with FM planning design and construction on the design and installation of all systems, as well as provide recommendations on bid results of all projects and equipment purchases.

Other Work Responsibilities:

1. Conduct in-service training programs for employees with equipment suppliers for new techniques in hardware repairs.
2. Monitor equipment use, maintenance and safety practices.
3. Manage procedures to properly handle the surplus of equipment including tracking of stored surplus items.
4. Re-purpose/reuse parts recovered from legacy access control systems. Document equipment salvaged for parts used to repair other equipment.
5. Initiate requisition for materials and equipment; authorize purchases from local vendors; maintain adequate inventory of parts, equipment and supplies used in repairing and servicing systems.
6. Monitor and report system abuse and incident cases.
7. Work with campus safety and security to manage and monitor access control system use; produce computerized reports on access usage.
8. Review staffing requirements and recommend required changes; assist in the selection of new employees; train, supervise and evaluate assigned employees; recommend disciplinary action or promotion as appropriate; review completed work and provide feedback as necessary.
9. Manage the equipment aging reports for all access control and camera equipment; work with the PM supervisor to create replacement strategies and industry practices for evaluating current condition.
10. Perform other duties as assigned.

Departmental Preferred Experience, Skills, Training/Education:

1.Ten years’ experience in all access control systems to include: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS).
2.Five years’ field experience with card access and locksmith maintenance.
3.Certifications in access control and video systems.
4.North Carolina locksmith license.
5.Five years’ supervisory experience in an access control system/locksmith environment.
6.Experience in managing, tracking and reporting on inventory, equipment and work orders.
7.Demonstrated experience delivering outstanding customer service.
8.Ability to effectively promote and manage a diverse and inclusive work place.
9.Ability to foster and create an atmosphere of teamwork with coworkers, visitors, building occupants and the entire campus community.
10.Proven ability to communicate well both verbally and in writing.
11.Ability to effectively read, write, comprehend and communicate the English language.
12.Computer literate, proficient with Microsoft Office Suite and willingness to learn new programs.
13.Skill and experience using initiative, discretion, and judgment within established procedures, guidelines and rules.
14.Skill and experience managing situations requiring diplomacy, fairness, firmness and sound judgment.
15.The selected candidates must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

Necessary Licenses or Certifications:

1. North Carolina locksmith license
2. Valid drivers license

Work Location:

FM- Lock Shop

Posting date:


Closing date:


Proposed Hire Date:


Special Notes to Applicants:

Please submit a resume and cover letter with your application.

  • These documents are used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application.

  • Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

  • Failure to answer the questions at the end of the application will not preclude your application from consideration, but it may result in your application not receiving full consideration of your knowledge, skills, abilities, education and experience.




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Job No:
Posted: 11/17/2020
Application Due: 12/1/2020
Work Type: