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Program Support Supervisor 1

Job description

Employee Type:

CS-Classified Staff

University Title:

Program Support Supervisor 1

Working Title:

Program Support Supervisor 1


Office of Research


Social and Economic Sciences Research Center

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Position Number:


Hiring Unit :


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This position is in a Bargaining Unit:


Summary of Duties:

The Program Support Supervisor 1 will supervise support staff involved in the performance of duties associated with a highly specialized data collection programs for the Public Opinion Laboratory (POL). Develop and deliver basic and specialized project trainings, VoXco Computer Assisted Telephone Interviewing (CATI) trainings for effective program delivery to 75-100 employees per year. Act as liaison between the staff and management for 50-60 survey projects each year. Also interacts with those outside of the organization being interviewed. With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct monitoring of actual interviews, performance evaluations and recommend disciplinary action. As part of a team, devise and implement new procedures. Coordinate, schedule and monitor program activities to determine consistency with project goals. Evening and weekend shifts required, as well as travel for field work as needed. As needed represent Supervisor Lead (POL Coordinator).

Additional Information:

View hrs.wsu.edu/employees/benefits/benefit-details for information regarding competitive benefits available.

Appointment Status:


Job Appointment (FTE%):


Position Term in Months:


Monthly Salary:

$ 3,216.00

Required Qualifications:

High school graduation or equivalent AND three years of applicable experience in the program specialty; OR equivalent education/experience.

Additional Requirements:

Program Specialty: survey research, data collection, or data entry.

Ability to work evening and weekend shifts.

Ability to travel.

Preferred Qualifications:

Recent experience in the survey/data collection environment.
Proficient at VoXco or other Computer Assisted Telephone Interviewing (CATI) software. Familiar with how to compile a Data Entry Code Book, and report review and preparation.

Will this position require a background check?:

This position has been designated by the department to require a background check

Open Date:


Open Until Filled :


Special Instructions to Applicants:

This posting has been updated to open until filled. Screening will begin November 18, 2020 and will continue until the recruitment is filled.

This posting will be used to fill multiple positions.

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.

EEO Statement :

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected]

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Job No:
Posted: 11/17/2020
Application Due: 2/15/2021
Work Type: