Front Office Administrative Assistant

Colorado Springs, CO
Nov 17, 2020
Employment Type
Full Time
Institution Type
Four-Year Institution
DescriptionThe Administrative Assistant II position will provide office support to the health, mental health, nutrition, and wellness promotion services in the UCCS Wellness Center.

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 10,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 400K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S. 

Job Duties:

  • Front desk, which will include greeting and checking patients/clients in and out, answering phone calls, scheduling appointments, and answering questions and directing people to the proper resources. 
  • Telehealth support including scheduling Telehealth and mental health appointments, assisting students with completing online forms and assisting providers as needed.
  • Collecting payments for services and preparing tickets in electronic medical record system. 
  • Balancing charges and revenue received with electronic medical records and superbills.
  • Scanning patient documents into electronic medical record system as well as assisting with file maintenance and purging of inactive charts.
  • Maintaining current list of office supplies and sending list of needed supplies to the office manager.
  • Processing medical record requests.
  • Assisting with processing of student immunization records to meet Colorado state requirements.
  • Cleaning of front office area, reception and waiting room areas to protect health and safety of students and staff.
  • Other administrative and clerical duties as assigned.
Job Competencies:

  • Excellent interpersonal, and communication skills
  • Excellent attention to detail and accuracy
  • Excellent time management skills
  • Demonstrated ability to work collaboratively in a multi-cultural, integrated environment
  • Demonstrated ability to work collaboratively with diverse teams
  • Demonstrated ability to perform multiple tasks and be flexible and adaptive in a changing, fast-paced environment
  • Demonstrated ability to complete tasks independently
  • Demonstrated computer skills and ability to use various digital platforms to assist students.
For the purposes of FLSA, this position has been determined to be non-exempt from (eligible for) overtime under FLSA.

What We Offer:

Salary: Generally starting at $33,677/yr. to $34,068/yr.  

The University of Colorado, Colorado Springs offers a full benefits package.  Information on University benefits programs, including eligibility, is located at

Tentative Search Timeline:

    The potential date for interviews with the search committee will be the week of December 14, 2020. The potential dates for interviews with the spervisor and appointing authority will be the week of January 4, 2021. The potential employee start date is January 19, 2021.
The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado will consider all qualified applicants without regard to race, color, creed, religion, sex, national origin, age, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs, or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

QualificationsMinimum Requirements:

    Two (2) years of experience working in and administrative or support role in a medical office, counseling office, or K-12 school setting.

Completion of Medical Administrative Assistant or similar program that includes internship hours from an accredited college, university or non-correspondence trade school may substitute for experience. 

Preferred Qualifications:

  • Experience working with an electronic medical record system
  • Experience working in a college health settings
Physical Requirements:

While performing the duties of this job, the employee is frequently required to have long periods of sitting, moderate bending, moderate energy requirements, and fine motor skills. Employee is frequently required to stand and walk. Tasks may involve looking at computer screen continuously for long periods of time. The employee must be able to exert up to 20 pounds of force occasionally. Must be able to lift up to 10 pounds occasionally.

Job Category: Administrative Support and Related
Primary Location: Colorado Springs
Schedule: Full-time
Posting Date: Nov 16, 2020
Unposting Date: Ongoing