Access Services Specialist

Job description

Classification Title:

Access Services Specialist


Library & Information Technology Services


Collections Management

FLSA Status:

Non-Exempt Hourly

Career/Pay Band:

NE 6

Work Schedule:

Full Year

Full Time vs Part Time:

Full Time



Primary Function:

Provide information and assistance to students, faculty, staff, University visitors, and community members through the main service desk in the Library.

Typical Duties & Responsibilities:

  • Serve as initial contact at the circulation service desk. Answer and screen phone calls from the main library phone contact. Interact with patrons and identify needs. Answer questions and/or refer patrons to appropriate staff for resolution.
  • Provide students, faculty, staff, University visitors, and community members with detailed information regarding service, policies, and procedures. Address all patron concerns or complaints quickly and in a courteous manner.
  • Check materials in and out (including stack materials, reserves, inter-library loan materials, and items on hold), collect and record fees and fines, keep detailed statistics on queries, add new patron records to the Sierra software database, and register visitors and community members for computer access.
  • Take care of library collections through several daily activities including sorting, shelving, shelf-reading, inventory, general book care and handling, missing book searches process, and identification of damaged materials. Train work-study students in these tasks and supervise their work.
  • Process Reserve requests – locate materials, create course records, create bibliographic records and items for personal copies, withdraw items from reserve, and communicate with faculty about reserve use.
  • Work on other projects within Collections Management such as re-class of materials, withdrawal of materials, gift collection processing, etc.
  • Serve as technical support for public computers. Troubleshoot problems and refer to the Help Desk.
  • Provide basic library instruction to and assist patrons with locating materials.
  • Train, schedule, supervise and evaluate work study students in all areas of responsibility including front desk service, stack maintenance, and technical support. Work with other Access Services staff to develop a comprehensive training program for work-study students.
  • In inclement weather or other emergencies, inform patrons of appropriate procedures and give assistance to patrons following these procedures.
  • Interface on a regular basis with other departments within the Library and Information Technology Services division, especially Resources Management Services and Technology Access Services.
  • Serve on library staff committees as assigned.
  • Oversee library operations at night and on the weekends, especially from 5:00 pm until 1:00 am and on Saturday/Sunday. Maintain security of the building at closing and ensure that entrances and exits are properly secured.

Judgment Required:

Judgment and discretion as to the use of established policies are required to perform the essential duties of this position.

Budgetary Responsibility:


Machines & Equipment Used:

Computers, mobile devices, printers, copiers, scanners, microform reader/printers and instructional technology equipment.


4-year college degree


1 year general office and supervisory experience, library experience preferred.

Job Related Skills:

Strong interpersonal, oral and written communication, and teaching skills. Strong computer and technology skills.

Student Contact:

Frequent; supervising of work-study students and assisting library patrons.


Frequent; providing assistance in the library.


Frequent; providing assistance in the library, contact with vendors, other libraries and publishers.

Supervision Received:

This position receives general supervision. Broad instructions are provided and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished products are reviewed by supervisor after completion.

Positions Directly Supervised:

work study students

Confidential Information:

Circulation activity records for library patrons.

Working Environment:

Normal library environment; commonly work a varied schedule of days and hours that will include morning, afternoons, evenings and weekends and changes with interim and summer schedules.

Any additional requirements specific to this position:

Must be able to wear an approved mask for prolonged periods while performing job duties and responsibilities

University Information:

The University of the South, commonly known as Sewanee, comprises a nationally ranked residential College of Arts and Sciences and a School of Theology. The University is strongly committed to the values of intellectual inquiry, diversity, equity, and inclusion, and living and serving in community. Situated on 13,000 acres atop Tennessee’s Cumberland Plateau, Sewanee is known for its stunning natural beauty while providing easy access to Chattanooga, Nashville, and Huntsville. The University is affiliated with the Episcopal Church and seeks to help employees of all backgrounds and identities flourish.

EEO Statement:

The University of the South is an equal opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.

Employment Prescreening:

Eligibility for employment is contingent upon successful prescreening

Non-Discrimination Statement:

The University of the South stands firmly for the principle that its employees, students, and participants of university-sponsored programs and activities have a right to be free from discrimination based on race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, pregnancy and childbirth, and genetic information. As required by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008, Title VII of the Civil Rights Act of 1964 and Title IX of the Education Amendments of 1972, the University does not discriminate on the basis of sex or other protected categories in the educational programs or activities which it operates. This requirement of non-discrimination extends to admission to and employment in those programs or activities. The University is committed to sustaining a community in which the dignity of every individual is respected. Key to this value are efforts to nurture an environment of civility and mutual respect and to foster a culture of reporting concerns so that the University can respond promptly and equitably whenever an incident occurs. All employees, students, and participants of university-sponsored programs and activities have the right to be free from harassment and retaliation.

Inquiries regarding the application of Title IX may be addressed to:

The University’s Title IX Coordinator, Dr. Sylvia Gray, at:

Woods Lab, 138

(931) 598-1420

Email: [email protected] or [email protected]




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Job No:
Posted: 11/17/2020
Application Due: 2/15/2021
Work Type: