Description:

Technology Integration Specialist
College of Fine and Applied Arts
University of Illinois Urbana Champaign

The College of Fine and Applied Arts (FAA) at the University of Illinois Urbana Champaign seeks applicants for a Technology Integration Specialist position. The primary function of this position will be to assist FAA faculty, other researchers, and staff with information technology services needed to support their activities by learning about each individual’s work needs and identifying and tailoring solutions for those needs. The services are currently achieved by Munki and WorkSpace One with the use of a webserver-based repository of packages and package metadata that can be used to manage software installs, configuration, and security of client endpoints. This position will also focus on developing better workflows to optimize university resources and policies with upgrades to Macintosh operating systems, applications, and hardware.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

Major Duties and Responsibilities:

Munki Administration and Mac Endpoint Management and Support (30% of available effort)

• Create and edit Munki manifests, catalogs, pkgs, plist, and pkginfo files for macOS endpoint management using Munki tools.
• Maintain, monitor, and prune Munki repository database.
• Configure, maintain, and monitor Mac OS endpoint management systems with help of resources from campus endpoint services team.
• Design, expand, and optimize Mac IT infrastructure.
• Install, manage, and upgrade OS patches and software applications with custom configurations using Munki tools.
• Test application and configuration package deployments with Workspace One and Munki? repackage for desired changes in configurations or for support to newer Mac OS versions when required.
• Research and localize packaging and distribution of specialized applications used by FAA clients.
• Create workflows for onboarding, offboarding, and migration of computer devices into endpoint management systems.

Research Support and Management (30% of available effort)

• Identify, manage, and develop collaborations with faculty and other researchers to support current and future activities and needs.
• Provide assistance in navigating University policies and state laws regarding information technology (e.g. data security, access controls, licensing, accessibility, privacy).
• Identify gaps in available IT services and resources based on assessment from faculty and researchers. Develop proposals to define the requirements for services and resources to fill these gaps.
• Bridge connections between individual faculty and staff throughout FAA and the broader campus who have similar technology needs and interests.
• Assist faculty and staff with identifying technologies, resources, and services to support their programs. Connect them to identified resources and services as well as experts on and off-campus who can assist with using these resources and services.
• Design and specify custom hardware and specialty equipment for special use cases for faculty, researchers, and staff.

Technology Administration (20% of available effort)

• Scripting (BASH/XML/Python)
  • Munki Endpoint Management: app packaging using Xml/ Bash/ Python/ Java-script/ swift scripting.
  • AirWatch (Workspace One) Endpoint Management: maintain macOS and iOS configuration profiles.
• Workspace One/MacDeployStick Administration
  • Configure device enrollment program (DEP) workflows for macs and iOS devices to onboard endpoints into mobile device management services. Manage application distribution and configuration with smart groups for iOS and MacOS.
  • Create workflows using MacDeployStick with baked in images and configurations for mass deployment/ imaging of Macs.
• Networking / Print management
  • Create custom PPDs for printers and plotters.
  • Create Printer pkginfo installer scripts for network printers, and deploy printers and drivers to endpoints.
  • Configure Mac address filters, firewalls and network setup for endpoints on campus network.

Technical Documentation (10% of available effort)

• Develop, publish, and update documents for all projects worked on, policies implemented, and best practices and processes to be followed.
• Update and create knowledge-base articles accordingly.

Project Management (8% of available effort)

• Actively advocate for creation of services and allocation of resources to fill identified gaps.
• Maintain awareness and understanding of the general research, instructional, and other activities and needs within the College of FAA.
• Build workflows for processes, policies, deployments, and handling migrations and major changes.

Other duties and responsibilities (2% of available effort)

• Stay current with trends in information technology that may impact future needs and interests of faculty, researchers, and staff.
• Maintain awareness and engagement with regional and national cyber-infrastructure activities.
• Work collaboratively with IT professionals across campus to meet local needs and enhance the overall IT environment on-campus.
• Communicate effectively with unit leadership and team members.
• Collaborate with and support the team as needed operationally.

Position Requirements and Qualifications:

Education and Experience:

Required:

Five years of progressively more responsible work experience in an Information Technology (IT) related profession. College course work which included Information Technology (IT), IT Management, or a closely related discipline may be substituted as follows:

60 semester hours or Associate's Degree equals one (1) year,90-120 semester hours or Bachelor's Degree equals two (2) years.

Demonstrated experience in service delivery and IT Support or IT operations and experience in an IT-related customer service environment.Demonstrated experience in maintaining a Munki repository managing mac Endpoints with Application packaging and deployment with special configurations using scripts.Experience with Workspace One configuration management, including Device Enrollment program.Experience with Apple enterprise management applications (Configurator/ Enterprise connect).

Preferred: Bachelor’s degree in technology or information technology or a closely related field.

Knowledge, Skills, and Abilities:

Strong active listening skills.Demonstrated ability to build professional networks and relationships. • Excellent oral and written communication skills.Demonstrated requirements-gathering skills.Familiarity with existing IT services and solutions in support of research.Ability to translate IT issues and services for non-IT audiences.Ability to perform in-depth research on topics and issues.Excellent analytical and problem-solving skills.Proven record of customer service excellence.Demonstrated ability to work independently, prioritize requests, and escalate appropriately.Demonstrated passion for learning about technologies related to research and assisting others with using them in support of their research activities. Understanding of networking and telecommunication.

This is a full-time, benefits-eligible, civil service IT Technical Associate professional position. The start date is negotiable but preferably as soon as possible after the close date. Salary will be commensurate with experience and qualifications.

Application Procedures

Applications must be received by December 2, 2020. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you may be redirected to that existing profile via email notification. To complete the application process:

Step 1 - Submit the Staff Vacancy Application.

Step 2 - Submit the Voluntary Self-Identification of Disability forms.

Step 3 - Upload your cover letter, resume (months and years of employment required), and academic credentials (unofficial transcripts or diploma may be acceptable) for ALL earned degrees, Associate's degree and higher, and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply at http:// jobs.illinois.edu. Applications not submitted through this website will not be considered. For further information about this specific position, you may contact please contact Melissa Madsen, Associate Director of Human Resources, College of Fine and Applied Arts, at 217-300-1136 or mmadsen@illinois.edu. For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

College Name or Administrative Unit:College of Fine and Applied Arts Category:8-Technical Title:Technology Integration Specialist - College of Fine and Applied Arts (138857) Open Date:11/16/2020 Close Date:12/02/2020 Organization Name:Fine and Applied Arts Admin