Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Department Name:

M3030:Cancer Clinic Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting for long periods of time


Monday – Friday, Days

Job Summary:

The Patient Relations Assistant is a first-line customer service representative for UK Healthcare.
Primary duties include: maintaining ideal patient flow, fluidity of patient care, registration, copays, multiple appointment scheduling, and increasing opportunities for excellent customer service with our patients and their support.

Other duties include: proficient patient registration, using electronic tools to ensure patient insurance eligibility, and ensuring the accuracy of patient registrations.

Appointment scheduling is also a major job responsibility, and the Patient Relations Assistant will schedule and reappoint patients accurately according to scheduling protocol, schedule ancillary/diagnostic tests, as well as ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests.

Skills / Knowledge / Abilities:

APM and SCM and experience with customer service, patient registration, patient scheduling, medical records, and insurance authorizations.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

More than four years related experience and proven track record of providing exceptional customer service preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 11/14/2020
Application Due: 1/13/2021
Work Type: