Crisis Outreach Coordinator - Division of Public Safety (137362)

Job description


Crisis Outreach Coordinator

Division of Public Safety

University of Illinois at Urbana-Champaign

Applications are being sought for a Crisis Outreach Coordinator in the Division of Public Safety. Founded in 1867, the University is one of the nation’s original 37 public land-grant institutions. An internationally acclaimed comprehensive public research university, it is the largest university in the University of Illinois System and a member of the Big Ten, American Association of Universities and other notable peer organizations. Current student enrollment is diverse and dynamic with a total enrollment of nearly 48,000. The student body is composed of more than 33,500 undergraduates and approximately 14,500 graduate and professional students. The university is a traditional residential campus with nearly 10,500 students living in campus facilities, while others live in private housing in close proximity. The University community also includes a diverse group of 11,000 faculty and staff. The campus is located in central Illinois within the cities of Champaign and Urbana and works closely with public safety units to provide a safe environment for students, staff and visitors.

The Crisis Outreach Coordinator serves as a member of the Crisis Intervention Team and acts as a liaison between the police department Crisis Counselors, Police administration, and the public. The Crisis Outreach Coordinator is responsible for supervising the police department Crisis Counselors including evaluation, assignments, and follow-up of case work and generating reports for management.

The Crisis Intervention Team (CIT) Model is a solution focused community response to helping people with mental illness. CIT programs bring stakeholders together from the law enforcement, behavioral health and advocacy sectors, along with people with lived experience with mental illness, to develop solutions for safely re-directing people in crisis away from the judicial system and into the health care system whenever appropriate.

This is a 100% full-time, benefits-eligible, Academic Professional position. The expected start date is as soon as possible after the close of the search. Salary is commensurate with qualifications and experience. This position requires the Coordinator to be on-call for critical incident response. Work hours may fluctuate based on need. Any offer of employment is contingent on satisfactory completion of a thorough background investigation. Consistent with University of Illinois policies and practices in the law enforcement profession, this process may include, but is not necessarily limited to, criminal record review, psychological assessment, reference interviews and a medical exam, including drug testing.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit

Duties and Responsibilities:

  • Supervise Crisis Counselors including evaluation, assignments, and follow-up of case work.
  • Prepare, present, and maintain timely reports, correspondence, documents, and written materials related to case work of unit.
  • Evaluate, design, and lead community outreach programs for students, staff and the general public as it relates to their interaction with the university. Collaborate and network within the social service and local community.
  • Develop and implement an ongoing needs assessment of the department and community.
  • Coordinate social work services within the department. Act as a liaison to the community and other agencies to develop working relationships and maintain community partnerships.
  • Coordinate resources, referrals, and services to meet the needs of the public and police officers. Services may include assessments, treatment plans, clinical/crisis counseling, consultation, and support.
  • Provide debriefing/psychological services to first responders after a critical incident.
  • Meet with university departments on a regular basis to coordinate wrap around care for students, faculty, and staff. (Including, but not limited to, the counseling center and faculty/staff assistance.)
  • Consult with physicians and other health professionals as needed to ensure a holistic approach; coordinate care and case management.
  • Serve as an expert witness and provide recommendations to the court in cases and hearings.
  • Oversee the Officer Wellness programs including, but not limited to, providing counseling, developing policy and procedures, and establishing systems and resources for officers.
  • Perform other related duties as assigned.
  • Education and Experience:

    Required –

  • Master’s Degree in Social Work from an accredited college or university.
  • A minimum of three years professional experience, including assessing physical, mental, social, and economic needs of a diverse community.
  • A minimum of two years social work case management experience.
  • Experience working with a diverse student population including, but not limited to, socioeconomic factors, cultural backgrounds, ethnicity, and spoken languages.
  • Crisis intervention experience.
  • Suicide intervention and prevention experience.
  • Supervisory experience.
  • Preferred –

  • Experience presenting information to diverse groups of people.
  • Prior experience designing and/or leading community outreach programs.
  • Training, Licenses or Certifications:

    Required –

  • Valid Driver's License.
  • Current licensure as a Licensed Clinical Social Worker (LCSW). If not licensed in Illinois, candidate must apply for licensure by reciprocity prior to the start date.
  • Preferred –

  • Trained in de-escalation techniques
  • Knowledge, Skills and Abilities:

  • Demonstrated ability to work independently and work collaboratively as a team.
  • Strong evaluation skills as well as strong written and verbal communication skills.
  • Skilled in working with clients with addictions and mental health issues.
  • The ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
  • The ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.
  • Adheres to professionally recognized ethical standards of care
  • Knowledge of precise, accurate, efficient, and coherent clinical writing skills.
  • Knowledge of varied individual and group counseling theories and techniques.
  • Ability to communicate and work with other services agencies in the community.
  • Knowledge of individual, group, family, and crisis treatment approaches and their application to individuals with emotional, behavioral and/or substance use disorder problems.
  • Knowledge of social work theory and practice.
  • Knowledge of social service, mental health, substance abuse, educational, vocational, and rehabilitative programs available in the county and state.
  • Ability to render social work and counseling services professionally and effectively with individuals.
  • APPLICATION PROCESS: To ensure full consideration, please complete your candidate profile at and upload your letter of application, resume, and a list of three professional references, including contact information by December 2, 2020. Interviews may be conducted before the closing date, although no hiring decisions will be made until after the search has closed. For further information about this position, please contact Jennifer Steiling at [email protected].

    The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

    The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

    As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

    College Name or Administrative Unit:Chancellor's Office Category:2-Administrative Title:Crisis Outreach Coordinator - Division of Public Safety (137362) Open Date:11/13/2020 Close Date:12/02/2020 Organization Name:Division of Public Safety




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    Job No:
    Posted: 11/14/2020
    Application Due: 12/2/2020
    Work Type: