Theater Support Specialist

Job description

Job Title: Theater Support Specialist
Location: Wolfson Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1000793
Job Details

Job Family

STAFF - Supoort Non- Exempt (SNE)




$14.79 - $18.49


Miami Film Festival - Tower Theater Miami

Reports To

MIFF- TWR Operations Manager

Closing Date

Open Until Filled

FLSA Status


First Review Date

November 19, 2020
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The Theater Support Specialist enhances MDC’s Tower Theater Miami patrons’ movie-going experience by providing superior customer service. This position assists with the operations of the Tower Theater by performing opening and closing duties, operating the point-of-sale systems, and performing daily maintenance duties.

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  • Performs exceptional customer service - greet, direct and actively assist patrons
  • Provides initial impression of the Tower Theater providing information to patrons regarding prices and policies
  • Answers questions from patrons and resolves any concerns
  • Operates point-of-sale systems, including but not limited to, sell and redeem tickets, assemble concessions orders, sell gift cards, enroll and renew guests in our membership
  • Performs opening and closing duties, including but not limited to, set-up registers, open theater doors, manage daily inventory and restock product as needed, report box office and concessions sales for the day, balance cash registers at the end of the night
  • Performs daily maintenance duties, including but not limited to, maintain theater lobby, auditoriums, concessions and box office areas clean and presentable
  • Ensures theater’s customer service is friendly, helpful and efficient
  • Performs other duties as assigned

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  • High school diploma or equivalent and three (3) years of related experience; or equivalent combination of education and experience.
  • All degrees must be from a regionally accredited institution
  • Knowledge and understanding of College organization, goals and objectives, and policies and proceduresStrong interpersonal and communication skillsStrong attention to detail and ability to multitaskAbility to become familiar with theater’s programming and eventsAbility to work well with other team members, all personalities at various levelsAbility to provide excellent customer serviceHighly motivated and detailed orientatedAbility to work a flexible schedule that may include evening, weekend and holiday assignments
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

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Job No:
Posted: 11/14/2020
Application Due: 5/13/2021
Work Type: Full Time