Arizona State University
Tempe, Arizona
$70,655-$75,000 per year, Depends on experience
Nov 13, 2020
Faculty Jobs
Institution Type
Four-Year Institution

Program Manager, University Innovation Lab

Arizona State University

University Innovation Alliance

Campus: Tempe



Job Description

The University Innovation Alliance (UIA) is the leading consortium of large public research universities working together to improve outcomes for all students across the socioeconomic spectrum, particularly low-income students, first-generation students, and students of color. The UIA is designed, organized, and led by our member institutions’ presidents and chancellors. Together, we draw from every region in the country and span the spectrum of U.S. public research universities, from emergent institutions to land grant universities and state flagships.

Since its launch in 2014, the UIA has transformed a theoretical concept for collaboration into a nationally recognized community of practice that is driving both institutional transformation and improved student outcomes. Our work is based on the simple proposition that when universities share ideas, experiences, and challenges, and work together, they can accelerate innovations that help students graduate with a college degree. 


About the Position

The Program Manager, University Innovation Lab, reports to the Director of Partnerships, Learning, and Evaluation and works collaboratively with the University Innovation Alliance (UIA) leadership team to develop, produce, and maintain engaging, high-impact virtual content to support higher education administrators working to eliminate gaps in attainment by race and income and improve postsecondary student success outcomes. This content will be housed in the UIA’s online portal, the University Innovation Lab (UIL). The Program Manager, UIL will be responsible for the day-to-day management, oversight, and user support associated with this UIA online community resource.


Salary Range

$70,655 - $75,000 per year; DOE


Close Date



Essential Duties

  • Develops and maintains high-quality content for online University Innovation Lab portal.
  • Ensures the UIL consistently provides value to members and offers engaging, relevant community management.
  • Manages user recruitment and onboarding.
  • Aligns UIA staff, partners, and potential ambassadors on key ROE (Return on Engagement) metrics to measure, track, and report impact and engagement.
  • Monitors UIL engagement, identifies user needs, and acts as a resource and advocate for the UIA community.
  • Supports efforts to capture and document UIA learning within the Lab space.
  • Responds to inquiries and support requests from users.
  • Develops and executes user engagement strategy for University Innovation Lab.
  • Manages UIL evaluation and assessment efforts.
  • Responsible for user retention.
  • Liaises with web designers to maintain and improve portal.
  • Communicates needs of key stakeholders across the organization to help inform relevant community offerings.
  • Liaises with organizational consultants to design and test content and offerings.
  • Advocates for inclusion of voices missing from active community discussion and forums and works to create an inclusive community.
  • Supports the development of UIL funding proposals and funder reports.
  • Performs other duties as needed and assigned based on UIA workflow.
  • Manages an online community and develops high-quality online content.


Minimum Qualifications

Bachelor's degree and eight (8) years related experience; 3 of which include project management of technical or scientific endeavors, OR, any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved. 


Desired Qualifications

  • Experience developing strategies and workflow for executing complex projects and initiatives
  • Ability to manage multiple complex tasks simultaneously.
  • Experience fostering partnerships and developing understanding of needs, issues, and problems across organizations and stakeholder groups
  • Experience in planning and facilitating meetings and events.
  • Experience establishing and delivering on organizational priorities.
  • Experience establishing and maintaining effective working relationships across a diversified population.
  • Experience working effectively in an environment subject to changing priorities, sensitive/confidential information and short deadlines.
  • Knowledge of project management principles, change management practices, and techniques needed for large, complex projects.
  • Skill in grant management skills, monitoring, and evaluation.
  • Experience in using critical thinking, strategic thinking, & problem-solving skills.
  • Experience in using written and oral communications skills effective with a broad, diverse audience.
  • Ability to use technology to support high quality student success initiatives.
  • Ability to be highly effective while managing shifting internal expectations.
  • Ability to prioritize and manage large amounts of information relevant to the work.
  • Experience in designing training materials and presentations.
  • Skill in establishing and maintaining effective working relationships and establishing and facilitating work teams.
  • Ability to work independently.


Working Environment

  • Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking.
  • Use visual acuity and manual dexterity associated with daily use of desktop computer.
  • Lift up to 20 pounds.
  • Clearly communicate to perform essential duties.
  • Review of completed tasks; provides and reviews assigned work activities to team members for quality and achievement of set goals.
  • May require 25% – 40% domestic travel for this position.


Department Statement

For the sixth year in a row, ASU has been named the most innovative school in the nation, recognizing the university's culture of groundbreaking research and partnerships, as well as its commitment to helping students thrive in college and beyond. U.S. News and World Report has named ASU as the most innovative university all five years the category has existed.

ASU Knowledge Enterprise advances research, innovation, strategic partnerships, entrepreneurship, and international development. Our success arises from solutions-focused, interdisciplinary research; an entrepreneurial approach that is embedded in every school and department; and a commitment to transform society in a positive way. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.


Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.


IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to see Req Id# 64107BR or go directly to: